Medical Administrative Assistant (9-Month Position)

Duties And Responsibilities

• Provides exceptional customer service to students who present at UHC for appointments.
• Ensures that students are in the correct location for their appointment and assists with check-in process.
• Affords assistance to Health Information Coordinator to enter information into student health records, including immunization information, insurance cards, etc.
• Answers questions as appropriate, schedules student appointments when necessary, and forwards calls to the correct employee as needed.
• Provides exceptional customer service to complete financial transactions to close out student appointments.
• Complies with JMU Investment and Card Services policies and procedures to accurately maintain and process card payments.
• Affords assistance with referral appointment requests when necessary.

Qualifications

• Customer service oriented
• Ability to interact effectively and in a supportive manner with people of all backgrounds
• Maintains confidentiality at all times
• Experience dealing with and completing financial transactions in an accurate and efficient manner
• Works well under pressure and adapts to change
• General computer knowledge as well as Microsoft Office
• Outstanding verbal and written communication skills
• Team player
• Ability to multi-task

Additional Considerations

• Medical office receptionist experience
• EHR (Electronic Health Record) experience

Conditions of Employment

• Employment is contingent upon the successful completion of a criminal background check.

EEO Statement

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status. We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission.

Reasonable Accommodation

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.