Medical Administrative Assistant 1-Univ Family Physicians (Knoxville)

Responsibilities

• Answers the appointment line and assists patients with scheduling appointments.
• Performs patient registration/check-ins, patient collections, insurance and demographic verifications.
• Prepares and mails new patient applications.
• Completes PCP change forms when necessary, during the check-in process.
• Answers phone calls and routes calls and messages through EMR.
• Schedules interpreters for hearing-impaired patients.
• Communicates with patients regarding their appointments and wait times.
• Maintains cleanliness of front office space and waiting rooms.
• Performs other related duties as assigned.

Qualifications

• EDUCATION: High School Diploma or GED. (Vocational or Technical Training preferred). (TRANSCRIPT REQUIRED)
• EXPERIENCE: Two (2) years of customer service or administrative experience; OR an Associate’s Degree in lieu of experience.
• Knowledge, Skills, And Abilities: Excellent interpersonal and communication skills. Ability to multi-task in a busy work environment. Excellent computer skills. Knowledge and ability to work in Microsoft Office.

Work Schedule

This position may occasionally be required to work evenings.