Medicaid Systems Trainer - Asheboro Office

About the role

The primary purpose of the position is to provide system and policy training for eligibility staff to improve effectiveness, productivity, and motivation, thereby helping the organization achieve its goals. The employee plans, organizes, and conducts in‑service training for county social services staff, focusing on the NC Families Accessing Services through Technology (NC FAST) system.

Responsibilities

• Provide training for new and transitional employees.
• Develop and deliver a program of in‑service training using system demonstrations, web‑based modules, classroom sessions, and online support resources such as the NC FAST Learning Gateway.
• Act as a troubleshooter, analyzing program‑wide problem areas and recommending corrective actions.
• Explain complex eligibility determination cases to lower‑level staff.
• Serve as the authorized county point‑of‑contact with the State NC FAST Help Desk.
• Oversee the NC FAST Worker Certification Program, including worker setup, guidance, report generation, and sharing progress data with supervisors and program administrators.
• Maintain regular attendance, punctuality, and availability during established hours to support eligibility staff.
• Perform other related duties as assigned.

Requirements

• Two years of experience as an Income Maintenance Caseworker, or an equivalent combination of training and experience.

Benefits

For a full list of employee benefits, please visit the Randolph County Employee Benefits page.