Medicaid Call Center Associate - Hybrid
About the role
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. The individual who fills this position will be responsible for providing prompt, professional customer service for Medicaid Long Term Personal Care Calls to ensure that all necessary information is covered and gathered from requestors/recipients in a clear, consistent and professional manner. Ensure that identified problems are promptly addressed, documented and resolved in a timely manner and calls routed to the appropriate units. Must complete monthly required telephone monitoring. The best candidate for this role will be someone who can multi-task through multiple windows and has experience working tight deadlines. Location: Baton Rouge, LA. Hybrid: onsite for training approximately 3 weeks, then remote; additional onsite meetings may be required.
Responsibilities
- Provide professional customer service support via inbound calls
- Handle high-volume call center interactions efficiently and accurately
- Resolve customer inquiries, issues, and complaints in a timely manner
- Maintain accurate records through data entry and system updates
- Follow company processes, compliance standards, and quality guidelines
- Meet productivity, attendance, and performance metrics
- Collaborate with team members to improve customer satisfaction
Requirements
- High school diploma or GED equivalent
- Minimum of two years’ customer service or call center experience
- At least one year experience working with older adults or persons with disabilities, preferred
- Knowledge of healthcare, elderly, and disabled adult populations preferred