Medicaid Business Analyst

About the role

The Business Analyst plays a critical role in evaluating business processes, supporting application implementations, optimizing system functionality, and providing ongoing ownership for assigned applications. This role partners closely with business stakeholders, IT teams, and external vendors to ensure applications meet operational needs throughout their lifecycle.

Responsibilities

• Evaluate current business processes and application functionality to identify opportunities for improvement
• Serve as the functional business owner for assigned applications, including systems without existing IT ownership
• Translate business needs into clear, actionable requirements that support successful implementations and ongoing operations
• Support the full application lifecycle, including planning, implementation, optimization, maintenance, and continuous improvement
• Ensure solutions meet business needs, user expectations, and organizational standards
• Support functional aspects of application implementations, including requirements validation, configuration review, testing, and user acceptance
• Aid in project planning, execution, and delivery activities in coordination with project managers and technical teams
• Collaborate with cross-functional teams to manage backlogs, priorities, and release planning
• Participate in change management and deployment activities
• Support and execute functional, integration, and user acceptance testing
• Monitor, track, and resolve reported defects
• Analyze business and system processes to identify inefficiencies and bottlenecks
• Recommend and help implement process improvements and automation opportunities
• Create reports, dashboards, and visualizations to support data-driven decision-making

Qualifications

• Strong analytical, critical thinking, and problem-solving skills
• Excellent written and verbal communication skills, including technical and functional documentation
• High attention to detail and focus on quality
• Strong organizational and stakeholder management skills
• Experience working within the software development life cycle (SDLC)
• Adaptability and comfort working in fast-paced, evolving environments
• Proficiency with Microsoft Office and collaboration tools
• Bachelor’s degree in Business Analysis, Business Administration, Information Technology, Computer Science, or a related field
• Five or more years of experience as a Business Analyst, Systems Analyst, Product Analyst, or Quality Assurance professional
• Demonstrated experience with business and technical requirements analysis, validation, and testing
• Experience working in government, healthcare, or other regulated environments
• Knowledge of Medicaid, SNAP, TANF, or other government programs
• Experience supporting enterprise or line-of-business applications
• Experience working with vendors and third-party software providers
• Experience writing SQL queries
• Familiarity with Agile, Scrum, or hybrid development methodologies
• Understanding of current IT technologies, tools, and terminology