Media Services Technology Specialist

Join our dynamic team at Waubonsee Community College, where your career can flourish. We are committed to being an exceptional employer, offering a comprehensive benefits package with generous time off, low-cost medical, dental, and vision plans, and a secure pension plan through SURS. You'll also enjoy 14 paid holidays, including winter and Thanksgiving breaks.

About the role

The Media Services Technical Specialist reports to the Media Services Coordinator. This position is responsible for the maintenance, repair, operation, and installation of all A/V and media equipment owned by the college. It provides technical support to students, faculty, staff, and administrators in the use of A/V and media equipment and assists the Educational Television and Video Production staff with television and satellite facilities and functions.

Responsibilities

• Maintain, install, operate, repair, schedule, and distribute A/V and media equipment and systems across all college locations, including lighting and audio systems.
• Maintain accurate inventories of equipment replacement parts, service manuals, and operational documentation, including the media equipment inventory database.
• Provide technical support for all college functions, departmental needs, and college-sponsored and external rental events, including troubleshooting and resolving media, lighting, and audio system issues.
• Train and assist faculty, staff, administrators, and students, and support part-time media technicians with troubleshooting and technical problem resolution for the use of media equipment and facilities.
• Operate and maintain a server-based media console system that monitors all media control devices and endpoints.
• Program or reprogram touch control systems as appropriate in cases of redesign or malfunction.
• Assist with the production of instructional media in the multimedia production center.
• Develop multimedia system designs and technical specifications for Requests for Proposals.
• Review and evaluate vendor proposals and provide technical recommendations for vendor selection.
• Document all A/V and media-related problem resolution in the knowledge base and maintain current technical and operational resources.
• Support the Media Services Coordinator with departmental operations and assume responsibility for the department in the coordinator’s absence.
• Perform other duties as assigned.

Requirements

• Associate’s degree in related field required; Bachelor’s degree preferred.
• Minimum of three years’ experience in the operation, maintenance, and repair of a wide variety of A/V, media, and electronic equipment.
• Excellent computer skills.
• Ability to work independently.
• Ability to lift a minimum of 50 pounds.
• Excellent verbal and written communication skills.
• Good interpersonal and organizational skills.
• Ability to interact with all levels of management, faculty, staff, and students.

Benefits

• Comprehensive benefits package with generous time off.
• Low-cost medical, dental, and vision plans.
• Secure pension plan through SURS.
• 14 paid holidays, including winter and Thanksgiving breaks.

Pay

Hourly compensation range: $22.44 – $27.04, determined by experience, education, and qualifications.

Schedule

Monday–Thursday: 10:30 AM – 7:00 PM
Friday: 8:00 AM – 4:30 PM
40 hours per week