Media Operations Mgr, XCM

About the role

The Media Operations Manager supports Amazon's Cross Channel Marketing Team (XCM) in managing operational workflows across media and social platforms, coordinating with internal teams and agency partners, and supporting AI-enabled process enhancements.

Responsibilities

• Partners with cross-functional teams to communicate operational updates, surface opportunities for optimization, and support reporting on key metrics
• Safeguards media and activation team workflows through management of operational tooling — maintaining current instances, managing inputs and configurations, troubleshooting issues, and identifying opportunities for tool optimization
• Captures social platform governance including account and handle management, user access permissions, and regional support for XCM-managed social properties across North America and global locales
• Manages social platform vendor contracts and annual purchase orders; coordinates media agency technology fee governance in partnership with finance and agency teams
• Supports AI and automation pilot projects, testing tools and contributing to the development of automation-enabled workstreams that improve efficiency and reduce manual effort
• Maintains and evolves standard operating procedures (SOPs), workflow documentation, and governance frameworks across media and social operations; identifies gaps and proposes solutions
• Develops training guides, onboarding materials, and learning resources to support global teams and scale operational knowledge
• Supports transitions and change management related to new tools, platform integrations, and process changes — coordinating communication and training across impacted stakeholders
• Manages account infrastructure and user permissions across DSP and social platforms, ensuring compliance with governance standards

Requirements

• 4+ years of professional non-internship marketing experience
• Experience with paid media and owned and operated channels (i.e. email, onsite, etc.)
• Experience using data and metrics to measure impact and determine improvements
• Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
• Experience in analyzing data to drive decisions
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience leading process improvements

Qualifications

• Knowledge of accounting principles, processes, and entries
• Experience managing external partners to develop marketing programs
• Deep understanding of advertising technologies (i.e., ad server, DSP)
• Knowledge of project management tools
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Media agency or client-side paid media experience, ideally with global stakeholders
• Familiarity with AI/automation tools and their application to marketing operations

Skills

• Strong problem-solving skills
• Excellent communication skills
• Ability to lead process improvements
• Experience with project management tools
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards
• Experience with social media platform administration
• Familiarity with AI/automation tools

Benefits

Amazon offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-time position.