Media Operations Mgr, XCM

About the role

The Media Operations Manager supports Amazon's Cross Channel Marketing Team (XCM) in managing operational workflows across media and social platforms, coordinating with internal teams and agency partners, and supporting AI-enabled process enhancements.

Responsibilities

• Partners with cross-functional teams to communicate operational updates, surface opportunities for optimization, and support reporting on key metrics
• Sets up and maintains operational tooling, managing inputs and configurations, troubleshooting issues, and identifying opportunities for tool optimization
• Coordinates social platform governance, including account and handle management, user access permissions, and regional support for XCM-managed social properties across North America and global locales
• Manages social platform vendor contracts and annual purchase orders; coordinates media agency technology fee governance in partnership with finance and agency teams
• Supports AI and automation pilot projects, testing tools and contributing to the development of automation-enabled workstreams that improve efficiency and reduce manual effort
• Maintains and evolves standard operating procedures (SOPs), workflow documentation, and governance frameworks across media and social operations; identifies gaps and proposes solutions
• Develops training guides, onboarding materials, and learning resources to support global teams and scale operational knowledge
• Supports transitions and change management related to new tools, platform integrations, and process changes — coordinating communication and training across impacted stakeholders
• Manages account infrastructure and user permissions across DSP and social platforms, ensuring compliance with governance standards

Requirements

• 4+ years of professional non-internship marketing experience
• Experience with paid media and owned and operated channels (i.e. email, onsite, etc.)
• Experience using data and metrics to measure impact and determine improvements
• Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
• Experience in analyzing data to drive decisions
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• Experience leading process improvements

Qualifications

• Knowledge of accounting principles, processes, and entries
• Experience managing external partners to develop marketing programs
• Deep understanding of advertising technologies (i.e., ad server, DSP)
• Knowledge of project management tools
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards
• Experience with and deep understanding of advertising technologies (i.e., ad server, DSP)
• Familiarity with AI/automation tools and their application to marketing operations

Skills

• Strong problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and meet deadlines
• Experience with project management tools
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards
• Familiarity with AI/automation tools and their application to marketing operations

Benefits

Amazon offers a comprehensive benefits package that includes:

• Health insurance
• Retirement savings plans
• Flexible spending accounts
• Telemedicine services
• Wellness programs
• Parental leave
• Employee assistance programs
• Learning and development resources

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position.