Media Manager

Flywheel’s suite of digital commerce solutions accelerates growth across all major digital marketplaces for the world’s leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

About the role

We're looking for an eCommerce Media Manager to join our Client Services team. Media Managers handle client relationships and serve as the lead "face" of Flywheel, managing complex clients and issues while bringing proactive strategies to grow sales. The ideal candidate will effectively communicate at senior levels, solve complex Amazon challenges, and drive business growth through strategic change.

In this role, you will create, monitor, and track online marketing campaigns on Amazon and emerging platforms, including Search and Display campaigns. You will manage large, complex clients independently, lead day-to-day client engagement, and drive strategy discussions around e-commerce media performance. The role involves acting as a partner to clients, consulting on investment levels, product assortment, and media backing, while identifying onsite opportunities and resolving potential issues.

The ultimate goal is to provide best-in-class service, grow clients’ businesses, and promote Flywheel’s value and philosophies. As a senior member of the media team, you will also mentor Media Specialists to help them progress in their careers.

Responsibilities

• Lead daily client engagements and drive strategy discussions.
• Help clients plan and develop budgets, then deliver campaigns according to agreed KPIs.
• Provide guidance on product optimizations to ensure campaign success.
• Manage keyword selection and optimum bid levels across advertising options.
• Develop and manage daily, weekly, and monthly reporting, analytics, and performance insights for digital marketing campaigns.
• Establish key metric reports, track progress and trends, and communicate campaign results and insights.
• Create, test, measure, and analyze customer shopping and purchasing behavior for improved outcomes.
• Manage the promotional planning calendar for client campaigns.
• Lead bi-weekly client calls and strategy discussions.
• Develop Media Specialists in their pursuit of advancing to a Media Manager role.
• Check budget pacing daily and review search and display campaign activity daily, providing analysis weekly and monthly.
• For Full Service engagements, connect weekly with the internal Retail team.
• Educate clients on best-in-class strategies and translate macro trends into tailored recommendations.
• Work with teams to identify new opportunities and resolve client issues quickly.
• Identify and communicate the value Flywheel drives for clients.
• Travel as required based on client needs.

Requirements

• 4 years of account management experience.
• Digital marketing and financial/quantitative analytics experience.
• Strong analytical skills with adequate knowledge of Microsoft Excel.
• Detail-oriented with good project management and organizational skills, able to work on tight deadlines.
• Proven experience in digital marketing and advertising, with a focus on Amazon's advertising platforms.
• Experience in developing, managing, and analyzing online promotion campaigns.
• Strong interpersonal, presentation, and communication skills.
• Innovative, scrappy, and independent thinker with the ability to influence using data.
• Ability to thrive in dynamic and demanding situations with minimum supervision.

Benefits

• Competitive rewards package and unparalleled career growth opportunities.
• Office hubs across the globe where team members can work productively and connect with others (3x a week in-office requirement).
• Competitive paid time off, including annual leave plus paid public holidays.
• Great learning and development opportunities.
• Benefits that help you live your best life.
• Parental leave and benefits.
• Volunteering opportunities.
• Employee Resource Groups (ERGs) for topics of inclusion and identity.

Pay

$78,000 - $110,000 USD

Schedule

Omnicom policy requires employees to work in the office for a minimum of three days a week, with potential for increased in-office requirements over time.