Media & Entertainment Technical Enablement Specialist

Autodesk · Georgia, United States · 4 days ago

RemoteRemoteMarketing$76k–$137k/yrFull-time

About the role

The service « Customer Success » is seeking a specialist in technical support for the media and entertainment sector to join the « Customer Reliability & Advocacy » team. The incumbent will be responsible for designing and delivering enablement and awareness programs and content. The objective of the role is to resolve or prevent customer questions or concerns arising from product or feature launches.

Responsibilities

Work with peers in the Customer Reliability organization to help create tools, resources, and training to innovate training and enablement for CTSCollaborate with CTS ORT core team, customer reliability peers, and product teams to assess the customer impact of a product or feature launch
Engage in creating enablement and awareness materials, such as articles, Message Maps, PowerPoints, training videos, etc
Create, update, deliver enablement training content for our Internal Support organization
Design and deliver continued education to empower the Support teams to stay current on customer workflows and use of AI tools
Work with Support Management to prepare for and deliver new hire training and onboarding, follow-up training, and webinars
Participation or facilitation of support enablement projects as needed
Contribute to a culture and framework of innovation and excellence

Requirements

Expert proficiency in Flow production tracking (formerly shotgrid), Maya or 3ds Max — Nice to have: Flame, Arnold, Smoke, Mudbox, Motionbuilder
3+ years of successfully supporting training, enablement, communications and/or presentations at a software company in a technical capacity
Experience developing process guides and/or training modules for consumption by a broad audience
Comfortable scheduling and leading training meetings, webinars, and other training programs, including follow-up communication, scoring, and reporting
Analytical, detail-driven, and a master multitasker
Ability to understand customer challenges and recommend/develop effective training solutions or other enablement content
Ability to analyze data and determine actionable insights
Excellent verbal, written, and presentation skills
Proficient with Microsoft suite of products including Office and Teams

Qualifications

Minimum qualifications: Expert proficiency in Flow production tracking (formerly shotgrid), Maya or 3ds Max — Nice to have: Flame, Arnold, Smoke, Mudbox, Motionbuilder
Preferred qualifications: Experience with international teams

Benefits