Med Practice Team Lead (Orthopedic)

JOB DESCRIPTION SUMMARY INFORMATION SUPERVISES: More than 10 people. A supervisor is responsible for direction of associates' workflow, conducting performance appraisals, and has hiring and termination decision-making abilities. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Monitor expenses at practice.Collaborate with Clinical Manager to evaluate and disseminate LEM information to staff and providers.Collaborate with Clinical Manager to complete annual evaluations appropriately in a timely fashion.Collect and properly input patient PMH, PSH, Medications, and Allergies in EMR.Clean exam/procedure rooms, instruments, and equipment between patient visits.Check patient vital signs (BP, HR, O2, Temp.).Prescription verifications with physician orders PREREQUISITE SKILLS: Knowledge of medical assisting principles and techniques, occupational health and safety hazards and standards, and health care laws and regulations.Knowledge of supervisory, human resources, and quality-improvement principles and techniques. Knowledge of clinical state-of-the-art advancements and trends in health care.Knowledge of principles of employee development to ensure appropriate training and mentoring of staff.Knowledge of compliant clinical coding and billing, collaborative effort with clinical office manager. Skill in identifying problems, researching, and recommending solutions.Skill in developing and maintaining high level of quality care/quality assurance.Skill in exercising high degree of initiative, judgment, discretion, and decision making.Skill in professional development of staff and establishment of positive working environment.Ability to identify patient flow issues within the practice and resolve the problem. Develop staffing patterns to assure that all physicians are covered with adequate clinical support. Collaborates with Clinical Manage and human resources to manage staff from recruitment through performance evaluation.Ability to manage the overall provision of provider support and build consensus among staff.Ability to work effectively with diverse individuals at all levels of the medical practice.Ability to handle many tasks simultaneously and deal effectively with changing priorities.Ability to demonstrate full range of motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here. Oversees practice operations, ensuring compliance with established regulations and standards including quality assurance, confidentiality, and electronic medical record documentation.Provides direct supervision to clinical and front office staff, ensuring appropriate assessment and treatment of patient health. Serves as key problem-solving resource for staff on patient issues. Studies patient needs/trends and suggests solutions to ongoing patient care problems.Collaborate with Director on development and implementation of practice’s mission, goals, policies, procedures, and work standards.Ensure performance and productivity of all clinical and front office staff are evaluated on a regular basis throughout the year and annually. Advises on appropriate corrective actions and development opportunities. Responsible for ordering all medications and supplies including and staying abreast of changes and billing. Collaborates in review of data on patient outcomes, quality assurance results, budget/goal achievement, and performance/productivity with DirectorResolving Clinical Coding and billings issues, follow up with patients, billing department, biller, insurance companies, and coder to ensure billing/coding accuracyParticipates in medical practice planning related to clinic and emergency/disaster response system.Attend management meetings as scheduled.Review payroll errors, resolve, manage, and process payroll when Clinical Manager is out of office. Conducts prior authorizations with insurance companies for patient procedures, surgeries, medications, and imaging. Evaluates appeal requirements when prior authorizations get denied.Perform specimen processing.Fulfills patient care responsibilities as assigned that may include checking schedules and organizing patient flow; accompanying patients to exam/procedure room; assisting patients as needed with walking transfers, dressing, collecting specimens, preparing for exam, etc.; collecting patient history; performing screenings per provider guidelines; assisting physicians/nurses with various procedures; charting; relaying instructions to patients/families; answering calls, and providing pertinent information.Fulfills clerical responsibilities as assigned that may include advising business manager of the need to send medical records, receives medical records that have been requested; obtaining lab/X-ray reports, hospital notes, referral information, etc.; completing forms/requisitions as needed; scheduling appointments; verifying patient demographics; managing and updating charts to ensure that information is complete and filed appropriately.Fulfills environmental responsibilities as assigned that may include setting up instruments and equipment per department protocols; cleaning exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; cleaning sterilizer per scheduled maintenance program and keeping appropriate records; ordering, sorting, storing supplies except for vaccines; and restocking exam/procedure rooms.Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergency codes; sharing problems relating to patients and/or staff with Director.Fulfills clinical medical assisting responsibilities that within scope of practice as described by nurse practice act, which may include medical/surgical asepsis, sterilization, instrument wrapping and autoclaving; checking vital signs ; physical examination preparations; clinical pharmacology; drug administration through various routes including injections; prescription verifications with physician’s orders; minor surgery assists including surgical tray set-up pre/post-surgical care, applying dressings, and suture removal; biohazard waste disposal and monitoring; therapeutic modalities; instructing patients with assistive devices, body mechanics, and home care; laboratory procedures including Occupational Safety and Health Administration (OSHA) guidelines; quality control methods; CLIA-waived testing; capillary punctures and venipuncture; specimen handling such as urine, throat, vaginal, stool, and sputum; electrocardiography including mounting, emergency triage, and first aid. Medical assistants must adhere to the MA scope of practice in the laboratory.Other duties as assigned. COMPETENCIES: Demonstrates the following competencies: ATTITUDE/CUSTOMER COMPETENCIES Caring, compassionate, and approachable in all customer contactsPrivacy - respects customers’ right to privacy and modestyConfidentiality - maintains customers’ confidentialityTelephone etiquette - speaks so that customers hear a smileAppearance - takes personal ownership in appearance and that of work environmentInitiative - takes necessary steps to fix problems immediatelyProviding Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers’ needsTimely service - recognizes that customers’ time is very valuable; provides them with prompt serviceCustomer information/education - provides customers with the best information needed to make informed choices RELATIONSHIP COMPETENCIES/WORK GROUP COMPETENCIES Demonstrates advocacy, respect and truth tellingDemonstrates accountability for own actionsDemonstrates ability to respectfully address interpersonal conflictsTakes initiative to help othersDemonstrates a learning attitude toward solving problemsDemonstrates openness to change and new learningReports to work on time and has regular attendanceAdheres to practice defined dress codeAttends Staff meetings ETHICAL DECISION-MAKING Respects the needs, expectations and rights of all individualsAdvocates the rights of all to a safe environmentUses sensitivity to cultural diversity to guide decision-making PERFORMANCE IMPROVEMENT Identifies work processes and strives to reduce cost and increase satisfactionIdentifies customers and demonstrates understanding of customers’ expectationsActively works to increase satisfaction of allMonitors customers’ satisfactionTakes active role in department process improvement efforts; demonstrates understanding of outcomes Demonstrates an understanding of responsibilitiesDemonstrates diagnostic thinking/reasoningUtilizes feedback from peers, supervisor, customers to drive performance and behaviors CERTIFICATION/LICENSE: Licensure with AAMA - Certified Medical Assistant or equivalent (required)BLS/CPR Certified (required)Certified Medical Office Manager (CMOM) - preferred. ADDITIONAL EDUCATION AND EXPERIENCE REQUIREMENTS: Mandatory Continuing Education: Customer Service, Fire and Safety, Corporate Compliance (including Confidentiality), Infection Control, and education required by regulatory, accreditation bodies, scope of practice, and/or Hancock Regional Hospital. Minimum five years of clinical experience in medical practice setting (required) with two years supervisory-level experience in medical practice setting (preferred). WORK CONDITIONS PHYSICAL/MENTAL DEMANDS: 1/4 of workday sitting to perform computer-based tasks including document processing, patient scheduling and billing, and prior authorizations. 7.5 - hour workday Monday through FridayHearing requirements include but are not limited to hearing and responding to odes, pagers, phones, equipment alarms or patients calling for assistance, ability to auscultate B/P.Vision requirements include but are not limited to close vision, distant vision, peripheral vision, and ability to adjust focus. This may include ability to read thermometers, electronic scales, etc. EQUIPMENT USED: Computer, Telephone, Fax Machine, Printers/Scanners, Scales, Electronic BP Machine, Pulse Oximeter, Thermometer. ENVIRONMENTAL CONDITIONS: Clinic Practice Environment with potential exposure to blood and body fluids as well as emergency situations. Experience Required 5 year(s): Minimum five years of clinical experience in medical practice setting. Preferred 2 year(s): Two years supervisory-level experience in medical practice setting (preferred) Education Required High School or better in Other or related field Licenses & Certifications Required NHA-CLMAAAMA-CMAAMT-RMA Skills Required BLS Certification Behaviors Preferred Innovative: Consistently introduces new ideas and demonstrates original thinkingThought Provoking: Capable of making others think deeply on a subjectTeam Player: Works well as a member of a groupFunctional Expert: Considered a thought leader on a subjectEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of workSelf-Starter: Inspired to perform without outside helpGrowth Opportunities: Inspired to perform well by the chance to take on more responsibilityGoal Completion: Inspired to perform well by the completion of tasksFlexibility: Inspired to perform well when granted the ability to set your own schedule and goalsEntrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the businessAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.