Med Assistant-North Shore Peds PC 1.0FTE

About the role

Children’s Wisconsin provides pediatric and primary care services across southeast Wisconsin, affiliated with the #4 children’s hospital in the country. The organization emphasizes board‑certified pediatricians, community involvement, population health, and a variety of health and wellness programs aimed at keeping children safe and healthy.

Responsibilities

• Adhere to all Children’s Wisconsin, Children’s Medical Group procedures, and standards.
• Maintain confidentiality and HIPAA compliance, creating a secure and trusting environment for patients.
• Provide exceptional care to patients and families, fulfilling the patient experience promise.
• Perform Pre‑Visit Planning before clinic appointments to improve efficiency and identify care gaps.
• Maintain a clean, organized environment and prepare exam rooms to meet safety and clinical requirements.
• Greet patients and families, direct them to exam rooms, and monitor clinic flow, patient location, and wait times.
• Assist with collection and documentation of patient information (vitals, measurements, health screenings, allergies, home medications).
• Report observations or concerns to the nurse or provider.
• Assist the provider during exams, administer medications and immunizations, and support procedures including capillary and peripheral blood draws as directed.
• Communicate with providers, leaders, and staff to maintain clinic operations.
• Alert the provider or Registered Nurse of any patient needing immediate assistance.
• Coordinate with clinic leadership to ensure adequate supplies and equipment are available.
• Prepare for clinic by completing paperwork, securing prior authorizations or pre‑certifications, and other necessary documentation.
• Perform customer service representative duties as needed.

Requirements

Education:

• High School diploma, GED, or HSED required.
• Graduate of a medical assistant program preferred.
• Alternatively, 6 months of experience in a patient‑care role may be considered in lieu of formal education.

Experience (preferred):

• Primary care, urgent care, or specialty pediatric setting.
• Administering immunizations and other injections.
• Working with pediatric patients.

Knowledge, Skills, and Abilities:

• Ability to assist and support other primary‑care locations per leadership or CMG float policy.
• Promote a culturally competent environment for a diverse patient population.
• Flexibility to work in a fast‑paced setting with variable duties.
• Capability to work independently and as part of a team.
• Electronic Health Record proficiency preferred.
• Willingness to work night and/or weekend hours during high‑volume or viral surge periods.

Licenses and Certifications:

• CMA – Certified Medical Assistant (American Association of Medical Assistants) preferred.
• BLS – Basic Life Support Healthcare Provider (American Heart Association/American Red Cross/National Safety Council) required.

Schedule

Clinic hours are Monday‑Friday, 8 am‑5 pm, with one half‑day on Wednesday or Thursday.