Mechanical Mission Critical HVAC Service Technician

About the role

The Mechanical HVAC Mission Critical Service Technician supports colocation, hyperscale, enterprise, and edge data centers by executing disciplined preventive, corrective, and condition-based maintenance on mission-critical cooling and mechanical systems.

Key Responsibilities

• Perform preventive and corrective maintenance on data center mechanical systems, including but not limited to: CRAH / CRAC units, chilled water systems, pumps, valves, strainers, and heat exchangers, cooling towers, adiabatic systems, and fluid loops, DX, split, and supplemental cooling systems.
• Execute work through our field management system using approved MOPs, SOPs, and change-management processes.
• Maintain system redundancy and awareness of upstream/downstream impacts.
• Respond to alarms, degraded performance, and emergency service calls per SLA.
• Document all work, readings, inspections, and system conditions accurately.
• Follow strict safety protocols (LOTO, PPE, site rules, confined space, etc.).
• Participate in on-call rotations and scheduled maintenance windows.
• Complete required overall company and data center specific training via Upchurch University LMS DC|MC program.

Level Differentiation & Expectations

• Level I – Foundational Mission Critical Technician: Performs PM and basic CM tasks under supervision. Supports inspections, filter changes, belt replacements, lubrication, and visual checks. Learns data center environments, redundancy concepts, and uptime risk. Accurately records readings and follows procedures step-by-step. Escalates abnormal conditions promptly. Developing familiarity with: CRAH/CRAC fundamentals, chilled water basics, data center etiquette and live-site work.
• Level II – Intermediate Mission Critical Technician: Independently performs PM and CM on assigned systems. Troubleshoots alarms, performance degradation, and control issues. Executes approved MOPs with limited oversight. Coordinates with controls, electrical, and operations teams. Identifies early failure indicators and recommends corrective actions. Begins system-level ownership of specific assets (e.g. CRAH, pumps).
• Level III – Senior Mission Critical Technician: Serves as technical authority for assigned mechanical systems. Leads execution of complex MOPs, outages, and recovery procedures. Performs advanced diagnostics and root-cause analysis. Reviews and improves SOPs, PM scopes, and maintenance strategies. Mentors Level I and II technicians. Interfaces directly with client operations and service management. Supports condition-based and predictive maintenance programs. Identifies risk, reliability gaps, and lifecycle improvement opportunities.

Qualifications

• High school diploma or equivalent; technical/vocational training preferred.
• EPA Section 608 Certification (Universal or applicable type).
• Ability to read: P&IDs, mechanical schedules, OEM documentation, MOPs and SOPs.
• Valid driver’s license.
• Ability to work in live critical environments.
• CRAH / CRAC experience, chilled water plant exposure, BAS/BMS familiarity, OEM certifications, OSHA 10 / 30, experience in data centers, hospitals, or industrial facilities.

Physical & Work Environment

• Lift up to 50 lbs.
• Work in raised-floor environments, rooftops, and equipment rooms.
• Exposure to noise, airflow, and operational equipment.
• Ability to work nights, weekends, and on-call rotations.

Benefits

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and certification assistance.

Equal Employment Opportunity

Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.