Mechanical Field Service Specialist

What You'll Do

• Perform inspections and repairs as well as provide installation support of new or revamped equipment.
• Aid in developing proposals and offers for mechanical upgrades and repairs, along with implementing tailored predictive and preventive maintenance programs.
• Ensure pre-inspections of equipment to assess the potential scope of repair.
• Review detailed inspection records and data to define the precise scope of repair.
• Determine the order in which the equipment is to be repaired.
• Maintain monitoring, reviewing, and reporting on equipment performance and making recommendations for improvements.
• Manage all the inventory required for the repair of equipment.
• Review work practices and procedures to ensure quality and productivity.
• Ensure the cost of repairs is managed.
• Ensure all activities comply with the plant's quality procedures.
• Directly supervise customer's employees.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

What You'll Need

• A result-focused, well-organized, self-motivated person with excellent investigative skills.
• A strong commitment to providing superior customer service in conjunction with excellent communication skills on all levels.
• Advanced training as a mechanical technician with several years of field service experience, a Mechanical Engineering degree is a plus but not required.
• Sound knowledge and understanding of machinery basics, a high aptitude in mechanical, hydraulic, and pneumatic systems.
• Knowledge of standard MS Office applications.
• A willingness to travel extensively to our customers in the United States and Mexico is an important component of the position.

What We Do

SMS group is the leading partner in the world of metals. We are an original equipment supplier offering comprehensive maintenance and spare part services for metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.

SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law.