Mechanical Claims Analyst

Job Summary

Are you an experienced automotive technician or mechanic looking to transition from the shop floor into an office-based role? We are seeking a Mechanical Claims Specialist to join a growing customer support and claims team. In this position, you will leverage your automotive expertise to evaluate vehicle repair claims, assist customers and repair facilities, and determine warranty claim eligibility.

Key Responsibilities

• Evaluate, investigate, and process mechanical claims accurately using established guidelines and procedures.
• Review repair recommendations from dealerships and service facilities to determine warranty coverage eligibility.
• Communicate professionally via phone and email with vehicle owners, repair facilities, and other stakeholders.
• Explain claim approvals, denials, and required next steps in a clear and customer-friendly manner.
• Utilize automotive knowledge to understand mechanical failures and repair recommendations.
• Maintain accurate electronic records and claim documentation within company systems.
• Demonstrate empathy, active listening, and problem-solving skills when addressing customer concerns.
• Collaborate with team members and leadership to ensure claims are handled fairly, consistently, and efficiently.
• Adhere to departmental processes, quality standards, and service expectations.

Typical Calls

• Dealer Repair Authorization Requests
• Vehicle owners calling to understand why a claim was approved or denied
• Vehicle owners seeking guidance on vehicle concerns

Required Qualifications

• Minimum of 3 years of automotive mechanic, technician, or related mechanical experience.
• Strong understanding of automotive systems, diagnostics, and repair processes.
• Ability to discuss technical automotive concepts with both technical and non-technical audiences.
• Excellent verbal communication and customer service skills.
• Experience handling customer concerns and resolving complex situations professionally.
• Strong computer proficiency, including Microsoft Office applications and the ability to navigate multiple systems simultaneously.
• Detail-oriented with the ability to work effectively in a fast-paced, call-center or customer-service environment.
• High school diploma or GED required.

Preferred Qualifications

• ASE Certification.
• Experience with claims processing or warranty administration.
• Bilingual in English and Spanish.
• Experience using labor guides such as AllData, Mitchell, or similar systems.
• Familiarity with automotive scan tools and diagnostic equipment.

Work Environment & Requirements

• Remote and hybrid work opportunities may be available.
• Must have a reliable high-speed internet connection and dedicated quiet workspace for remote work.
• Willingness to travel for a two-week onboarding and training program.
• Flexibility to work occasional Saturdays as business needs require.

Ideal Candidate Profile

The ideal candidate is an automotive professional who enjoys solving technical problems, helping customers, and applying mechanical expertise in a professional office-based environment. This role is an excellent fit for technicians looking to move beyond physically demanding repair work while continuing to use their automotive knowledge every day.

Pay and Benefits

The pay range for this position is $26.00 - $36.00/hr. Requirements Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities.