Mechanical Claims Adjuster - Jacksonville, FL

About the role

The Mechanical Claims Adjuster plays a critical role in our claims operation. This is a full‑time, in‑office position based in either Richardson, TX or Jacksonville, FL. As a Claims Adjuster in the Claims Administration Department, you will work closely with customers, vehicle inspectors, and repair facilities to determine the cause of failure and coverage. The position is non‑exempt and eligible for overtime.

Responsibilities

• Verify claim information to determine if the customer's concern, diagnosis, and failure justify repair approval within the terms of the contract.
• Verify repair costs are performed within industry standards.
• Verify repair information to determine if coverage was within the limits of the service contract.
• Interface with customers, agents, and dealers to complete all investigations of claims.
• Complete a fair settlement of the claim.
• Contribute to team effort by accomplishing related results as needed.
• Ensure claims are processed following the policy and procedure established by Smart Autocare.
• Participate in any projects, reports, documentation, tasks, or objectives assigned.

Qualifications

• Education: High school diploma and at least two years of college, or an equivalent combination of education and experience; Bachelor’s degree in a related field preferred.
• Experience: Minimum 3 years of hands‑on automotive repair and diagnosis experience; 1–2 years of claims processing experience preferred but not required.
• Licensure/Certification: Current or previous ASE certification preferred.

Skills

• Familiarity with parts and labor guides.
• Intermediate knowledge of Windows‑based computer programs.
• Exceptional customer service and communication skills.
• Ability to read, analyze, and interpret general business correspondence or technical procedures.
• Ability to solve practical problems and handle a variety of concrete variables in situations with limited standardization.
• Spanish fluency/bilingual ability is a plus.
• Adherence to a posted schedule.