Mechanic I

About the role

Rural King is seeking a skilled Mechanic I to diagnose, service, and repair customer and company-owned equipment in our in-store repair shop. This role supports small engines, tractors, diesel equipment, hydraulic systems, and outdoor power equipment while managing repair work orders, parts, warranty claims, and customer service.

Responsibilities

• Diagnose, troubleshoot, service, repair, and maintain small engines, tractors, diesel equipment, hydraulic systems, and outdoor power equipment.
• Manage customer repair work orders from intake through completion, including documentation, parts ordering, repairs, and warranty claims.
• Perform preventative maintenance and intermediate-level service on customer and company-owned equipment.
• Use diagnostic software, multimeters, service tools, repair manuals, schematics, and system diagrams to identify equipment issues and complete repairs.
• Complete warranty documentation and process claims according to manufacturer requirements.
• Order and manage special-order parts needed for repairs.
• Document work performed, repair progress, identified issues, parts used, and recommended next steps.
• Communicate repair recommendations, service updates, and maintenance information to customers.
• Assist with equipment sales and customer education when needed.
• Load and unload customer and company-owned equipment for repairs, service, and delivery.
• Safely operate forklifts, gantry cranes, electric hoists, diagnostic equipment, multimeters, and other shop tools.
• Maintain a safe, clean, and organized repair shop and properly handle hazardous materials.
• Use computer systems, CRM software, barcode scanners, wireless devices, and Microsoft Office for documentation, parts lookup, and service-related tasks.
• Manage multiple work orders, prioritize workload, and meet deadlines.
• Participate in cross-training and ongoing technical training.
• Demonstrate Rural King’s values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Requirements

• Intermediate to advanced mechanical skills with experience diagnosing and repairing small engines, diesel engines, hydraulic systems, or related equipment.
• Strong mechanical troubleshooting and diagnostic skills.
• Experience using diagnostic equipment, multimeters, service tools, repair manuals, and schematics.
• Proficiency with Microsoft Office and computer-based systems.
• Ability to work independently and manage multiple repair work orders.
• Strong communication and customer service skills.
• Ability to learn new equipment, technology, and repair procedures.

Qualifications

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to lift, push, and/or pull 30 pounds repetitively and 31–50 pounds intermittently.
• Ability to bend, reach, carry, push, pull, and perform repetitive physical tasks.
• Ability to safely load, unload, move, and service equipment.
• Ability to access and navigate required facilities and work areas.
• Ability to communicate effectively with others in person and through electronic devices.
• Close vision required for computer-related activities and repair work.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Benefits

• Competitive pay that recognizes your skills and experience.
• Comprehensive medical, dental, and vision coverage.
• Paid time off and 401(k) with company match.
• Ongoing technical and manufacturer training to grow your skills.
• Career advancement opportunities with a growing company that promotes from within.
• Stable, year-round employment with a family-owned retailer.
• A supportive team environment where your skills and contributions are valued.
• Eligible associates may receive overtime pay in compliance with applicable laws.

Exact compensation determined by factors such as geographic location, education, certifications, experience, job level, shift, and organizational needs.