Mechanic I

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, we operate over 150 locations across 17 states. Our annual sales exceed $2.5 billion, and our corporate office, distribution center, and flagship store are located in Mattoon, IL. We offer a unique shopping experience, including complimentary popcorn and coffee, as a way to show appreciation for our customers. We value our associates and strive to create a positive, rewarding workplace with growth opportunities and a people-first environment.

About the role

The Mechanic I oversees the small engine repair shop within the store, including tractors when applicable. This role involves managing work orders for customer repairs, conducting equipment servicing and repairs, ordering parts, and managing warranty claims.

Responsibilities

• Deliver exceptional customer service, ensuring timely and high-quality onsite repair services for all assigned work orders.
• Enforce equipment and tool safety protocols, ensuring secure and proper usage.
• Oversee the lawful handling, storage, and disposal of hazardous materials as required.
• Complete necessary warranty paperwork and submissions promptly in accordance with manufacturer guidelines.
• Maintain accurate daily documentation of performed work and progress.
• Preserve a safe, clean, and organized shop environment in alignment with managerial expectations.
• Manage special order parts for work orders as necessary.
• Perform service tasks in a safe and efficient manner, adhering to manufacturer specifications.
• Utilize computer systems to identify parts, troubleshoot issues, document repairs, order components, and process claims.
• Perform preventative maintenance and intermediate level servicing on customer and company-owned machines.
• Assist in loading and unloading customer machines for repairs and deliveries.
• Interpret and comprehend operating and repair manuals, system diagrams, blueprints, and drawings.
• Exhibit effective communication skills, interacting professionally with diverse audiences, including customers, for sales support and education purposes.
• Provide regular work updates, highlighting completed tasks, identified issues, and forthcoming schedules.
• Engage in equipment sales processes when required.
• Manage multiple priorities, effectively organize workloads, and meet established deadlines.
• Safely operate various machinery and equipment, such as forklifts, gantry cranes, electric hoists, servicing tools, diagnostic equipment, and multimeters.
• Utilize general office equipment, including keyboard operations, for routine tasks.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives such as training programs, workshops, and webinars to acquire new knowledge and refine existing skills.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Requirements

• Intermediate to advanced mechanical skills encompassing small engine, diesel, and hydraulic systems diagnostics and repairs.
• Proficiency with Microsoft Office software.
• Proficiency in navigating and utilizing in-store technology resources, including CRM software, diagnostic programs, barcode scanning systems, and wireless handheld devices.
• Ability to work independently without frequent supervision.

Qualifications

Physical Requirements

• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related activities.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Benefits

• 401(k) plan with a 100% match on the first 3% of contributions and 50% of the next 2%.
• Healthcare plans to support your needs.
• Virtual doctor visits.
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program.
• 15% Associate Discount.
• Dave Ramsey’s SmartDollar Program.
• Associate Assistance Program.
• RK Cares Associate Hardship Program.
• 24/7 Chaplaincy Services.
• Company paid YMCA Family Membership.

Pay

The pay range for this position is $18.25-$22.25 per hour, with exact compensation determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. Eligible associates may also receive overtime pay in compliance with applicable laws.