Mechanic I

Responsibilities

• Oversee the small engine repair shop within the store, including tractors when applicable.
• Manage work orders for customer repairs, conducting equipment servicing and repairs.
• Order parts and manage warranty claims.
• Complete necessary warranty paperwork and submissions promptly in accordance with manufacturer guidelines.
• Maintain accurate daily documentation of performed work and progress.
• Preserve a safe, clean, and organized shop environment in alignment with managerial expectations.
• Manage special order parts for work orders as necessary.
• Perform service tasks in a safe and efficient manner, adhering to manufacturer specifications.
• Utilize computer systems to identify parts, troubleshoot issues, document repairs, order components, and process claims.
• Perform preventative maintenance and intermediate level servicing on customer and company-owned machines.
• Absorb customer machines for repairs and deliveries.
• Interpret and comprehend operating and repair manuals, system diagrams, blueprints, and drawings.
• Exhibit effective communication skills, interacting professionally with diverse audiences, including customers, for sales support and education purposes.
• Provide regular work updates, highlighting completed tasks, identified issues, and forthcoming schedules.
• Absorb customer and company-owned machinery for repairs and deliveries.
• Engage in preventative maintenance and basic servicing of customer and company machines.
• Assist in the equipment sales processes when required.
• Manage multiple priorities, effectively organize workloads, and meet established deadlines.
• Safely operate various machinery and equipment, such as forklifts, gantry cranes, electric hoists, servicing tools, diagnostic equipment, and multimeters.
• Utilize general office equipment, including keyboard operations, for routine tasks.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.

Qualifications

• Intermediate to advanced mechanical skills encompassing small engine, diesel, and hydraulic systems diagnostics and repairs.
• Proficiency with Microsoft Office software.
• Proficiency in navigating and utilizing in-store technology resources, including CRM software, diagnostic programs, barcode scanning systems, and wireless handheld devices.
• Ability to work independently without frequent supervision.