MEBPREP Case Manager

Key Responsibilities

• Create cases in the medical evaluation board case management system for all service members entering Duty or Non-Duty Medical Evaluation Board and Appeals processes within 10 business days of receipt
• Maintain comprehensive MEB and Appeals records through detailed documentation; maintain a progress log on shared collaboration platforms visible to government leadership at all times
• Provide service members with an overview of the disability evaluation process, boards, appeals process, and VA claims within 10 days of case initiation and on a follow-up basis throughout the process as needed
• Serve as the primary liaison for service members; relay communication between the service member's unit, medical headquarters, and the Office of Soldier Counsel; ensure all documentation is received and uploaded in a timely manner
• Monitor case progress through closure; follow up within 24 hours of any missed suspense with the service member
• Provide case status updates to service members within 2 business days of request
• Disseminate case findings to designated command and administrative personnel within 2 business days of receipt

Requirements

• U.S. Citizen
• Minimum four (4) years experience with National Guard Bureau Medical Boards and Appeals processes
• Thorough working knowledge of the Integrated and Legacy Disability Evaluation System processes, MEB and PEB procedures, appeals timelines, and VA claims overview
• Ability to obtain and maintain a NACI / Public Trust Security Clearance
• Ability to obtain and maintain a DoD Common Access Card (CAC)
• Demonstrated ability to manage a high-volume caseload with consistent suspense compliance and zero missed follow-ups
• Strong interpersonal and communication skills to support service members navigating a complex and high-stakes process with professionalism and empathy
• Proficiency in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook/Exchange, Teams, SharePoint
• Demonstrated ability to plan, organize, meet deadlines, and control sensitive and confidential information
• Prior military service or direct experience supporting the National Guard or Army Reserve
• Currently active DoD Common Access Card (CAC) and/or existing favorable security clearance — candidates holding an active Secret clearance or higher fully meet and exceed the minimum requirement
• Experience supporting DoD medical program administration in a military or government contracting environment
• Familiarity with multiple DoD medical database and administrative systems
• Prior direct experience with the MEB Prep case management system
• Familiarity with Office of Soldier Counsel communication and documentation protocols
• Prior experience as a military medical case manager, Warrior Transition Unit case manager, or equivalent role
• Knowledge of how VA disability claims intersect with and follow the military disability evaluation process