Meat Service Counter Manager

About Festival Foods

Festival Foods is a Wisconsin grocer operating more than 40 full‑service supermarkets across the state. The company is committed to giving back to the communities it serves and providing guests with exceptional service and value. Associates are a top priority, reflected in extensive benefits and development programs.

About the Role

The Meat Service Counter Manager is the expert for fresh meat and seafood, blending hands‑on food service with associate development. In this role you will coach a team of sales associates to deliver specialty cuts and meal solutions with speed, safety, and a smile, while maintaining a clean, well‑stocked counter and leading by example in customer service and team development.

Responsibilities

• Coach, train, and support the Meat Service Counter team—setting clear expectations, monitoring daily performance, and fostering a culture of excellent guest service and accountability.
• Create and manage weekly schedules to ensure appropriate coverage across all shifts while balancing labor goals and individual availability.
• Work side‑by‑side with the team to package, label, and merchandise products in the service case, maintaining consistent quality, freshness, and visual appeal.
• Maintain clean, organized, and food‑safe workspaces by following daily sanitation standards, restocking supplies, and ensuring all team members follow proper cleaning procedures.
• Monitor product rotation, case presentation, and temperature logs to ensure food safety and compliance with company policies.
• Communicate with the Meat Department Manager regarding associate performance feedback and overall department execution.
• Ensure proper inventory of packaging materials and counter supplies, replenishing as needed to keep operations running smoothly.
• Lead by example behind the counter and on the sales floor, modeling safe equipment use, high service standards, and teamwork during busy shifts.
• Perform other duties as needed to support the team.
• Honor commitments by maintaining regular, timely attendance and providing adequate notice for occasional absences.

Requirements

• Ability to deal tactfully and effectively with customers and all personnel.
• Strong oral and written communication skills; capable of handling a diverse crew in a highly stressful environment.
• Complete understanding of all safety requirements and company safety policies.
• Ability to apply on‑the‑job safety training to recognize and react to possible safety hazards.
• Training and knowledge of equipment/procedures such as slicers, proper lifting techniques, trash compactor, and baler.
• Knowledge of the retail food business, perishable department operations, merchandising skills, and the ability to make timely, effective decisions.
• Wisconsin Certified Food Manager License (Festival Foods will reimburse the cost).
• Physical demands: standing for extended periods; occasional lifting of up to 80 lb; frequent proximity to moving machinery; occasional exposure to extreme temperatures. Reasonable accommodations may be provided.

Benefits

• Associate Discount – 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay – hourly associates are paid weekly; part‑time associates receive a $1 premium per hour on Sundays and select holidays; full‑time associates receive time‑and‑a‑half on Sundays and select holidays.
• Two‑Week Advanced Scheduling – provides predictability and flexibility.
• Vision and Dental Insurance – available to both part‑time and full‑time associates.
• Support Programs – 3 weeks paid parental leave, fitness‑membership reimbursement, Employee Assistance Program, and LEAPCare Care Coaches for confidential personal support.
• 401(k) Plan – includes an annual discretionary employer match to help you save for retirement.

Pay

Hourly associates are paid weekly. Part‑time associates earn a $1 per hour premium on Sundays and select holidays, while full‑time associates receive time‑and‑a‑half on those days.

Schedule

This is a full‑time position. The work schedule may include mornings, afternoons, weekends, and holidays, with flexibility to work evenings or overnight as needed.