Measure Technician (Part Time)- Des Moines, Iowa

This position works independently in a traveling field role in support of The Home Depot's Field Services Organization, providing quality professional customer service that consistently meets or exceeds company standards and customer expectations.

About the role

Responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. Supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. Provides a positive customer experience through accurate measurements, calculations, quote review, and presentation.

This associate primarily travels to appointments and conducts work within a pre-defined geographical area but may also provide services support to company locations. All actions are completed with company-issued devices.

This position reports directly to the Assistant Market Manager.

Responsibilities

• Appointment Measures (60%) – Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
• Collaboration (4%) – Cooperate with associates, supervisors, and managers to complete all other work activities as assigned.
• Compliance (1%) – Follow all policies, procedures, and adhere to work schedule.
• Customer Service (35%) –
  • Ask customers open-ended questions and listen to responses about their projects and product needs.
  • Describe features and benefits of merchandise as well as steps involved in completing projects.
  • Demonstrate product and services knowledge in answering customer questions.
  • Identify opportunities to engage customers in other services programs.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• Reliable transportation.
• 1+ years of previous related work experience.
• Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Qualifications

The knowledge, skills, and abilities typically acquired through the completion of a high school diploma and/or GED.

Schedule

Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Travel Requirements

Travel between locations required.

Skills

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus