MEASURE TECHNICIAN

About the role

This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. This position supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. This position is responsible for providing a positive customer experience through accurate measurements, calculations, quote review and presentation. This associate primarily travels to appointments and conducts work within a pre-defined geographical area, but also may provide services support to company locations. All actions are completed with company issued devices. This position focuses on achieving various services goals, including customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager. This is a part-time, field-based role supporting customers in Longview, WA and surrounding areas.

Key responsibilities

• Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible (60%)
• Ask customers open-ended questions and listen to responses about their projects and product needs; describe features and benefits of merchandise as well as steps involved in completing projects; demonstrate product and services knowledge in answering customer questions; identify opportunities to engage customers in other services programs (35%)
• Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned (4%)
• Follow all policies, procedures, and adhere to work schedule (1%)

Qualifications

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Reliable transportation required
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED
• 1+ years of previous related work experience

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus

Working conditions & physical requirements

Travel between locations required. Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Located in a comfortable indoor area; conditions could produce mild discomfort on occasion.