Technician

Primary Responsibilities

• Communicate with clients about the condition of their system and recommend upgrades to keep them current with latest security technology
• Maintain and Test multi security system for Clients that have service contracts in place
• Troubleshoot technics to determine what type of problem may exist and to facilitate a corrective action to solve the problem
• Time stamp progress in Blue Folder ticket system for real time updates to customers
• Work effectively and independently thru multiple service calls daily
• Produce timely and detailed service reports
• Build positive relationship with clients
• Share new technical information or knowledge to Operations installation department
• Communicate with coordination team on next steps and needs discovered in calls
• Be accountable for continuous development and growth within the department

Basic Qualifications

• A High School Diploma
• 5 years of experience in maintenance, repairs and small additions to existing access control and video systems
• Must possess a valid driver license and acceptable driving record
• LenelS2 or Softwarehouse CCURE9000 certifications preferred

Preferred Qualifications

• Ability to operate hand and power tools
• Ability to wire and troubleshoot relay logic
• Manufacturer Certifications (i.e. Lenel, AMAG, SWH, Genetec, Avigilon, Hanwha, Axis) preferred