Measure Tech (Part Time), Vauxhall NJ

About the role

The Measure Technician (In-Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The role is to provide quality professional customer service that consistently meets or exceeds Company standards of excellence and customer expectations. This position is responsible for performing in-home measure appointments, including creating, maintaining, and improving customer relationships while interacting with customers daily. It supports sales, product inquiry, taking in-home measurements, and coordinating installations within the Measurement Services center Field Services Organization. The associate provides a positive customer experience through accurate measurements, calculations, quote review and presentation, primarily traveling to appointments within a pre-defined geographical area and may also provide services support to company locations, using company‑issued devices. The position focuses on achieving service goals related to customer service, measure accuracy and timeliness, and sales productivity, and reports directly to the Assistant Market Manager.

Responsibilities

• Appointment Measures (60%): Complete daily routes for pre-assigned measure appointments as efficiently and accurately as possible.
• Collaboration (4%): Cooperate with Associates, Supervisors, and Managers to complete all other work activities as assigned.
• Compliance (1%): Follow all policies, procedures, and adhere to work schedule.
• Customer Service (35%): Ask customers open‑ended questions and listen to responses about their projects and product needs; describe features and benefits of merchandise and steps involved in completing projects; demonstrate product and services knowledge when answering customer questions; identify opportunities to engage customers in other services programs.

Requirements

• Reports to the Assistant Market Manager; no direct reports.
• Travel between locations required.
• Physical requirements: continuously stand or walk; regularly lift, handle, or carry material or equipment of moderate weight (8‑20 pounds).
• Working conditions: located in a comfortable indoor area; occasional mild discomfort possible.
• Minimum qualifications: 18 years of age or older; legally permitted to work in the United States; reliable transportation.
• Minimum education: high school diploma or GED.
• Minimum work experience: 1+ years of previous related work experience.
• Minimum leadership experience: none required.
• Certifications: none required.

Qualifications

• Preferred education: high school diploma or GED.
• Preferred work experience: 1+ years of previous related work experience.

Skills

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus