Measure Tech (Part -Time) - Roanoke, VA

Position Purpose

The Measure Technician (In‑Home Advisor) works independently in a traveling field role in support of The Home Depot's Field Services Organization. The role provides quality professional customer service that consistently meets or exceeds company standards of excellence and customer expectations. Responsibilities include performing in‑home measure appointments, creating, maintaining, and improving customer relationships, supporting sales, handling product inquiries, taking measurements, and coordinating installations within the Measurement Services Center. The associate primarily travels to appointments within a pre‑defined geographical area and may also provide support to company locations, using company‑issued devices. The focus is on achieving service goals such as customer service, measure accuracy and timeliness, and sales productivity. The Measure Technician reports directly to the Assistant Market Manager.

Key Responsibilities

• 60% Appointment Measures – Complete daily routes for pre‑assigned measure appointments as efficiently and accurately as possible.
• 4% Collaboration – Cooperate with associates, supervisors, and managers to complete all other work activities as assigned.
• 1% Compliance – Follow all policies, procedures, and adhere to work schedule.
• 35% Customer Service – Ask customers open‑ended questions and listen to responses about their projects and product needs. Describe features and benefits of merchandise as well as steps involved in completing projects. Demonstrate product and services knowledge in answering customer questions. Identify opportunities to engage customers in other services programs.

Travel Requirements

Travel between locations required.

Physical Requirements

Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8‑20 pounds).

Working Conditions: Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.

Qualifications

• Must be 18 years of age or older
• Must be legally permitted to work in the United States
• Reliable transportation

Preferred Qualifications

None

Education

• Minimum: High school diploma and/or GED
• Preferred: High school diploma and/or GED

Experience

• Minimum: 1+ years of previous related work experience
• Preferred: 1+ years of previous related work experience

Leadership Experience

• Minimum: No previous leadership experience
• Preferred: No previous leadership experience

Certifications

None

Competencies

• Action Oriented
• Collaborates
• Communicates Effectively
• Customer Focus