MDW Customer Care Center Level 1 Representative

About the role

CMA Consulting is in search for a consultant to fill the position of Customer Care Center Level 1 Representative in support of CMA's Medicaid Data Warehouse department.

Responsibilities

• Excellent Communication skills, both verbal and writing
• Ability to troubleshoot and triage issues
• Basic computer skills
• Experience using Microsoft applications such as Outlook, Word, and Excel
• High School Diploma or GED
• PREFERRED: Bachelors degree preferred
• PREFERRED: Previous call center experience
• PREFERRED: Experience with help desk ticketing systems such as Helix
• PREFERRED: Business knowledge (preferably Medicaid experience)

Requirements

• High School Diploma or GED

Preferred Skills

• Bachelor's degree preferred
• Previous call center experience
• Experience with help desk ticketing systems such as Helix
• Business knowledge (preferably Medicaid experience)

Location

11 Corporate Woods Blvd, Albany NY (Remote)