MDU IT Specialist

Key Responsibilities

• Provide exceptional in-person and remote support to end users
• Troubleshoot and resolve hardware, software, printer, and network issues
• Serve as the primary point of contact for IT-related service requests
• Maintain high service levels and timely issue resolution
• Procure, install, configure, upgrade, and maintain desktop and laptop computers
• Install and maintain printers and peripheral devices
• Install and support network hardware including switches
• Perform routine maintenance and lifecycle management of IT equipment
• Maintain inventory and tracking of IT assets
• Diagnose and resolve network connectivity issues across the facility
• Monitor network performance, availability, and security
• Aid in basic switch configuration and network troubleshooting
• Manage users, devices, and access in Active Directory
• Support Microsoft 365 applications and services
• Manage software licensing and ensure compliance
• Support facility security systems including surveillance and access control
• Follow and help enforce cybersecurity best practices
• Document systems, configurations, and troubleshooting procedures
• Maintain accurate records of incidents, changes, and IT assets
• Contribute to process improvement and standardization

Qualifications

• Minimum Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent experience
• 2+ years of experience in an IT support, help desk, or IT specialist role
• Strong troubleshooting skills with Windows operating systems, hardware, and peripherals
• Basic understanding of networking concepts (TCP/IP, switches, connectivity)
• Preferred Skills & Experience: Experience supporting IT in a manufacturing or industrial environment, familiarity with Active Directory and Microsoft 365, experience supporting network infrastructure and IT security systems, experience with IT ticketing systems and service management practices