MDU Account Manager

About the Role

Responsible for building, managing, and nurturing relationships with the multi-dwelling unit complexes and townhome communities that Clearwave Fiber serves. As the point-person for property owners, developers, onsite/centralized managers, and residents, the MDU Account Manager will play a pivotal role in driving penetration and profitability for the segment. The ideal candidate will be a proactive, relationship-oriented professional with a strategic sales mindset and the ability to operate at a high-level cross-functionally.

Responsibilities

• Establish and maintain strong relationships with property managers and leasing staff to drive subscriber penetration and revenue growth
• Provide property management with all necessary collateral, promotional items, and sales tools to maximize product adoption
• Manage the sales process and effectively communicate offers to leasing agents, including guidance on how to pitch our services
• Engage with residents through the coordination and hosting of onsite events to enhance brand awareness
• Ensure compliance to and manage the operational components of all residential agreements and contracts (i.e. EMAs)
• Serve as the primary Clearwave Fiber liaison/point-of-contact/escalation point and work proactively to maintain and improve Clearwave Fiber's relationships and standing within the communities we serve
• Promote a positive image of the Clearwave Fiber brand and offering
• Facilitate and manage intracompany coordination (sales, installation, repair, and construction/engineering) for resolution of customer and broader community challenges from pre-construction to property maturity
• Analyzes, researches, resolves, refers, and follows up on customer complaints regarding billing, credits, and services in an expedient and professional manner, including monitoring community detractors and maintaining open communications with them
• Track, monitor, and analyze service penetration levels for all properties; support development of action plans where needed
• Perform other duties as assigned to assist with the overall goals of exceeding the revenue and profitability targets while maximizing customer delight

Requirements

• Bachelor's degree or equivalent experience required
• 5+ years' experience in account management, customer success, or outside sales roles; preference for roles within the telecommunications or related industries
• Knowledge of and a track record of success working within the multifamily/MDU space
• Strong interpersonal, verbal, presentation, and written communications skills
• Strong attention to detail
• Strong customer service skills
• Proficient in MS Word, MS Excel, MS PowerPoint
• Self-motivated and must excel in a minimally managed, high profile position
• A valid driver's license
• Position may require up to 40% travel to effectively manage property relationships

Benefits

• Competitive Salary: Attractive base salary plus commissions
• Comprehensive Benefits: Health, dental, vision, and retirement plans
• Professional Growth: Opportunities for continuous learning and career advancement
• Innovative Environment: Work with cutting-edge technology in a dynamic and collaborative setting