MDS Solutions - Senior Director of Operations

About Us

At Key Rehab, we’re shaking up rehab services with a fresh, standout approach. We offer a wide range of services, stick to top-notch systems, and work in strategic locations to get the best results for our patients and support our clients' goals. We’re all about clear communication, using our deep experience to deliver therapy that's both effective and affordable. Our reputation is built on great patient care, happy clients and staff, and solid management. We are proud to exceed expectations for patients, families, healthcare providers, and businesses. We prioritize both exceptional patient care and the well-being of our employees.

We are committed to delivering compassionate, results-driven therapy while offering the flexibility and comprehensive benefits needed to thrive in today’s healthcare environment. Our team is large enough to offer competitive pay and benefits but small enough to ensure personalized attention and support for your career aspirations. Whether you’re looking for a role that accommodates family commitments, travel plans, home projects, or future savings, we provide tailored solutions to fit your lifestyle.

About the Role

The Senior Director of Operations provides leadership and oversight to assigned Directors, MDS Coordinators, and Clinical Reimbursement Specialists while partnering with facility leadership to drive reimbursement optimization, quality improvement, regulatory compliance, and operational excellence. The role combines direct consulting services with leadership responsibilities to ensure clients achieve measurable and sustainable results. The Senior Director serves as a strategic partner to clients by identifying opportunities for improvement, developing action plans, providing education, and ensuring consulting recommendations translate into sustainable results. This role maintains direct involvement in billable consulting activities, including reimbursement reviews, clinical assessments, staff education, MDS coordination, and process improvement initiatives.

Responsibilities

• Provide leadership and oversight to assigned Directors, MDS Coordinators, and Clinical Reimbursement Specialists.
• Partner with facility leadership to drive reimbursement optimization, quality improvement, regulatory compliance, and operational excellence.
• Serve as a strategic partner to clients by identifying opportunities for improvement and developing action plans.
• Provide education and ensure consulting recommendations translate into sustainable results.
• Maintain direct involvement in billable consulting activities, including reimbursement reviews, clinical assessments, staff education, MDS coordination, and process improvement initiatives.
• Monitor MDS Coordinators and CRS’s to identify areas for growth and provide mentorship, while maintaining accountability for standard operating procedures and client outcomes.
• Coordinate service delivery with strong customer service skills, including attention to clients, sensitivity to issues, and resolution of issues to promote positive client outcomes.

Requirements

• Graduate of an accredited college or university with a bachelor's in nursing.
• At least 5 years of clinical experience, with 3 or more years of experience with the RAI process.
• Current and unrestricted RN license in state(s) assigned.
• RAC-CT certification upon hire or within 6 months of hire.
• Valid driver license and car insurance as required by state law.
• Proficient knowledge of PDPM and State Case Mix Reimbursement payment systems.
• Proficient in CMS Five Star Quality Measures and Quality Reporting Program.
• Strong knowledge in current Medicare and Managed Care requirements and federal, state, and local regulations that affect skilled clinical care delivery.
• Ability to work effectively with all persons and disciplines.
• Ability to clearly articulate the complexities of RAI assessments and care planning.
• Strong customer service skills.
• Initiative, innovation, and creativity required.
• Dynamic presentation skills and superior communication skills.
• Critical thinking skills with the ability to make good decisions and exercise sound clinical and professional judgment.
• Proven knowledge of quality improvement concepts and processes.

Benefits

• Competitive salaries with bonus opportunities.
• Ample opportunities for promotion, transfer, and advancement.
• Meaningful, fulfilling work that provides high job satisfaction.
• Reasonable working hours promoting work-life balance.
• Continuing education (CE) opportunities for ongoing professional development.
• Generous paid time off.
• Comprehensive health, dental, and life insurance packages.
• 401K with discretionary matching.
• Mileage and licensure reimbursements.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.