McKinney Tortilleria - Overnight Food Service Rep - Part time

Responsibilities

• Provides superior customer service
• Takes orders from customers by telephone or in person
• Answers customer questions regarding products; assists them with selections
• Prepares, packages, and merchandises fresh product effectively
• Slices, packages, labels, rotates, and culls products for poor quality
• Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Cleans and sanitizes display cases
• Operates / maintains equipment properly
• Complies with H-E-B food safety and sanitation standards
• Complies with department / Store operating procedures
• Records production and shrink to aid in production planning
• Assists in technical areas as needed (e.g., baking, frying, and decorating)
• Culls bakery products for poor quality, expiration dates
• Takes care of service counter
• Uses ordering system applications
• Uses Fresh Production Planner
• Performs inventory management processes (MSI, PAW) as required
• If applicable, ensures catering orders are prepared and ready in time for customer pickup
• Performs all sanitation and maintenance tasks for Deli slicers
• Serves / packages products at customer's request
• Educates customers on preparation / reheating instructions of prepared foods
• Prepackages condiments (sauces, dressings) for prepared food items
• Cuts, slices, dices, chops food in preparation for chef

Requirements

• Age requirement: 18+
• Function in a fast‑paced retail environment, performing detailed and precise tasks while working with customers and staying attentive to their needs
• Bakery physical demands: constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction; occasionally exposed to wet, cold, hot conditions, loud noise; demonstrate ability to lift 50 lbs and manage in excess of 70 lbs
• Deli physical demands: constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions, loud noise; demonstrate ability to lift 55 lbs and manage in excess of 65 lbs
• Definitions: constantly = 5.5+ hours per 8‑hour day; frequently = 2.5‑5.5 hours per 8‑hour day; occasionally = 0‑2.5 hours per 8‑hour day
• Never lift beyond your own safe lifting limit; if an item is too heavy, break it down into lighter components or ask for assistance
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Qualifications

• Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) – Required
• Strong customer service skills – Required
• Communication and interpersonal skills – Required
• Reading and writing skills – Required
• Planning and organizing skills – Required
• Ability to work in a fast‑paced environment – Required
• Education: HS Diploma or GED or equivalent – Required
• Licenses/Certifications: Completion of Company Orientation – Required
• Licenses/Certifications: Food safety and sanitation training – upon hire – Required