McKinney Tortilleria - Food Service Rep - Part time

About the role

As a Food Service Representative, you will provide a well-stocked, well-maintained department while delivering superior customer service. You will prepare, package, and merchandise fresh product daily while maintaining all department and food safety/sanitation standards.

Responsibilities

• Customer Service: Provide superior customer service; take orders by telephone or in person; answer customer questions regarding products and assist with selections.
• Food Service / Production: Prepare, package, and merchandise fresh product; slice, package, label, rotate, and cull products for poor quality; assist in technical areas as needed (e.g., basic set-up and clean-up processes).
• Sales: Use suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
• Food Safety: Clean and sanitize display cases; operate/maintain equipment properly; comply with H-E-B food safety and sanitation standards and department/store operating procedures.

Department-Specific Responsibilities

• Bakery: Record production and shrink to aid in production planning; assist in baking, frying, and decorating as needed; cull bakery products for poor quality or expiration dates.
• Deli: Take care of the service counter and customers; use ordering system applications; use Fresh Production Planner; perform inventory management processes (MSI, PAW) as required; ensure catering orders are prepared and ready for customer pickup; perform all sanitation and maintenance tasks for Deli slicers.
• Prepared Foods: Serve/package products at customer’s request; educate customers on preparation/reheating instructions; prepackage condiments (sauces, dressings) for prepared food items; cut, slice, dice, chop food in preparation for chef.

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

• Age Requirement: 18+
• Education: High school diploma or GED or equivalent.
• Licenses/Certifications: Completion of Company Orientation; food safety and sanitation training upon hire.
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine).
  • Strong customer service skills.
  • Communication and interpersonal skills.
  • Reading and writing skills.
  • Planning and organizing skills.
  • Ability to work in a fast-paced environment.

Physical Demands & Working Conditions

Function in a fast-paced, retail environment while performing detailed and precise tasks. Work with customers, staying attentive to their needs. Physical demands vary by department:

• Bakery: Constantly reach at waist and grasp; frequently stand, walk, reach at shoulder, and bend; occasionally sit, reach overhead, reach at knee/floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, and shoulder abduction. Occasionally exposed to wet, cold, hot conditions and loud noise. Ability to lift 50 lbs and manage in excess of 70 lbs.
• Deli: Constantly reach at waist and grasp; frequently stand and walk; occasionally stoop, reach overhead, reach at shoulder/knee/floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements. Occasionally exposed to wet, cold, hot conditions and loud noise. Ability to lift 55 lbs and manage in excess of 65 lbs.
• Prepared Foods: Physical demands may include frequent standing, walking, reaching, bending, and fine motor movements; occasional lifting and exposure to wet, cold, hot conditions, and loud noise.

It is Partners’ responsibility to never lift beyond their own safe lifting limit. If an item is too heavy, Partners must break it down into lighter components or ask for assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.