MC Operator

About the role

For over 30 years, Sentinel Offender Services has provided community based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing and community-based offender management programs. The Monitoring Center Operator is the daily ‘face’ of Sentinel to many participants and clients. Operators are responsible for answering inbound calls, placing outbound calls, processing and understanding alert data that is presented, and researching basic data for clients.

Responsibilities

• Answer inbound