MBA Benefit Admin II

About the Role

Responsible for coordination of day-to-day customer service and supporting the internal service team. Ensure new business, renewals, and broker of record letters meet the requirements of the writing carrier. Act as a liaison between the insurance carrier and internal staff.

Responsibilities

• Mentor internal staff on products and processes.
• Assist with onboarding of new team members.
• Assist with quoting renewal alternatives and new business.
• Provide internal staff with follow-up communication, including approvals for Brokers on plan changes and open enrollment issues.
• Provide renewals to appropriate Brokers.
• Enter data into commission database.
• Respond to carriers, internal staff, and/or broker questions.
• Assist with claims and billing problems.
• Update client database on an ongoing basis.
• Create and maintain case files of critical client information based on implemented workflows.
• Assist with training Brokers.
• Communicate regularly with management and team members on all aspects of administration.
• Coordinate with internal team to ensure service and turn-around times meet Emerson Rogers standards.
• Develop and maintain strong working relationships with carriers and internal staff.

Requirements

• 3+ years of employee benefits experience.
• Prior experience in a group benefits environment preferred.
• High School Diploma or GED degree required; Bachelor’s degree a plus.
• Knowledge of Health and Ancillary plans, carriers, and quoting abilities preferred.
• Strong attention to detail.
• Efficient and accurate administrative and data entry skills.
• Ability to set priorities and manage deadlines.
• Ability to work independently and in a fast-paced, team environment.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office Excel, including experience with formatting and formulas.

Benefits

• Medical, wellness, dental, and vision coverage.
• 401(k) retirement plan.
• Flexible spending and health savings accounts.
• Short- and long-term disability insurance.
• Life insurance and other unique employer-sponsored and voluntary programs.
• Generous paid time off policy.
• Paid family leave benefit.
• Paid holiday time.