Benefits Administrator II

Requirements

Responsible for coordination of day-to-day customer service and supporting internal service team.

Ensure new business, renewals, and broker of record letters meet the requirements of the writing carrier.

Act as a liaison between the insurance carrier and internal staff.

• Mentor internal staff on products and processes.
• Aid with onboarding of new team members.
• Aid with quoting renewal alternatives and new business.
• Provide internal staff with follow-up communication.
• Includes approvals for Brokers on plan changes and open enrollment issues.
• Provide renewals to appropriate Brokers.
• Enter data into commission database.
• Respond to carriers, internal staff, and/or broker questions.
• Aid with claims and billing problems.
• Provide updates to client database on an ongoing basis.
• Create and maintain case files of critical client information based on implemented workflows.
• Aid with training Brokers.
• Communicate regularly with management and team members on all aspects of administration.
• Cook up with internal team to ensure service and turn-around times meet Emerson Rogers standards.
• Develop and maintain strong working relationships with carriers and internal staff.

Qualifications

• 3+ years of employee benefits experience.
• Prior experience in a group benefits environment preferred.
• High School Diploma or GED degree required.
• Bachelor’s degree a plus.
• Knowledge of Health and Ancillary plans, carriers, and quoting abilities preferred.
• Strong attention to detail.
• Efficient and accurate administrative and data entry skills.
• Ability to set priorities and manage deadlines.
• Ability to work independently and in a fast-paced, team environment.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office Excel. Includes experience with formatting and formulas.

Benefits

• Full-suite of competitive benefits for a growing population and its diverse needs.
• Wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs.
• Generous paid time off policy, paid family leave benefit as well as paid holiday time.

Pay

• $54k-$57k Phoenix AZ
• $59K-62K San Jose, CA