Matterport- Senior Technical Business Analyst

About the role

Matterport is looking for a Senior Technical Business Analyst to join our Business Services team. This role will guide the design, implementation, and deployment of new features and services, collaborate with Customer Support to resolve subscription-related issues, and partner with Finance to streamline billing, invoicing, and revenue recognition for SaaS products.

Responsibilities

• Guide the design, implementation and deployment of new features and services
• Collaborate with Customer Support to resolve subscription-related issues and improve customer experience
• Partner with Finance to streamline billing, invoicing, and revenue recognition for SaaS products
• Oversee the end-to-end lifecycle of SaaS subscriptions, including onboarding, renewals, and cancellations
• Work with a cross-functional team of product managers, designers, engineers and QA with direct communication channels
• Be an advocate for good engineering practices
• Contribute to a learning culture
• Generate complete user stories for the development team to efficiently do their work
• Respond and assist with issues that are raised by internal and external groups
• Holding regular stakeholder/grooming meetings to keep all interested parties updated in project progress
• Document user requirements and business rules to be used in application development

Qualifications

• Bachelor's degree required from an accredited, not-for-profit, in-person college/university
• 5+ years of experience as Product Manager, Owner, or Business Analyst
• Significant experience designing and delivering features and services in a cloud environment, using a modern OOP language and tooling
• Experience with CRM and ERP systems, such as Salesforce and NetSuite
• Experience defining and working with order-to-cash processes
• Strong project management skills
• Strong written and verbal communication skills; Must be able to communicate at a level appropriate to the audience (stakeholders, peers and senior management)
• Ability to identify opportunities for the team to improve and implement changes as needed
• Deep experience with agile frameworks, such as Scrum, Kanban or SAFe

Preferred Qualifications

• Exposure to or familiarity with Microsoft stack technologies including C#, .NET core, and Microsoft business applications
• Proven track record of working with stakeholders, communicating and defining priorities and building business cases for trade-off discussions
• Solid software development experience working in a cloud-based, microservice environment utilizing modern tooling and best practices
• Experience working with SaaS subscription management, billing systems, or customer support platforms
• Commercial Real Estate knowledge is a bonus