Math Grading Operations Manager

About the role

The Math Grading Operations Manager oversees all grading operations across AoPS offerings, ensuring accurate student homework grading, timely returns, and consistent academic integrity review processes. Key responsibilities include managing a team of Specialists and part-time staff, building cross-functional relationships, driving process improvements, and maintaining high standards of grading quality and efficiency.

Responsibilities

• Manage and lead a team of Grading Operations Specialists
• Directly oversee all part-time graders, releasers, and plagiarism reviewers
• Own and be accountable for grading quality and efficiency outcomes across AoPS offerings
• Establish and adhere to turnaround SLAs across grading, releasing, and plagiarism review workflows
• Build a positive, high-performing team culture, establish team norms, and champion organizational values
• Work cross-functionally with partners including the Operations, Product, and Curriculum teams to coordinate delivery and resolve issues
• Optimize grading workflows and SLAs across products, identifying areas for simplification, extension, or replacement
• Lead hiring and onboarding of Specialists and part-time grading staff, including graders, releasers, and plagiarism reviewers
• Evaluate and develop team members through regular feedback, coaching, and structured performance management
• Lead the development, maintenance, and improvement of grading policies, academic integrity procedures, and documentation
• Participate in grading, releasing, and plagiarism review on a regular basis to maintain direct familiarity with the state of work, uphold the standard set for the team, and stay connected to daily challenges faced by staff
• Assist the Customer Service team in responding to parent and student inquiries relating to grading, homework feedback, and academic integrity
• Assist with broader Education team needs, as needed

Requirements

• A solid academic background in mathematics
• Strong understanding of math pedagogy, written homework feedback best practices, and academic integrity principles
• Demonstrated ability to connect operational goals to broader organizational objectives
• Strong cross-functional collaboration and relationship-building skills
• Strong operational, people, and project management skills
• Proficiency in Google Suite, with advanced knowledge of Google Sheets
• Systematic thinking capability for managing complicated processes across multiple product lines
• Strong organizational and interpersonal skills
• Excellent written communication skills

Qualifications

• Bachelor's degree in a STEM field
• Experience with AoPS offerings

Skills

• Systematic thinking capability for managing complicated processes across multiple product lines
• Strong organizational and interpersonal skills
• Excellent written communication skills

Benefits

Multiple options for Medical, Dental and Vision plans
401(k) with company match

Pay

Full salary range: $85k - $116.6k

Schedule

Hybrid full-time position based at AoPS headquarters in San Diego, CA