Maternal Health Advocate - Bradford and Tioga Counties

Maternal and Family Health Services' programs touch the lives of over 100,000 people each year and empower individuals and families of diverse backgrounds to lead healthier lives. Our mission of empowerment, inclusion, and caring extends to our valued staff as well.

About the Role

The Maternal Health Advocate is responsible for connecting MFHS clients with needed programs and services offered by MFHS and/or community partners. This role is key to facilitating healthy birth outcomes by providing education, support, and guidance to pregnant clients, and removing barriers to obtaining prenatal, perinatal, and postpartum services. This position is instrumental in promoting and achieving service integration across MFHS programs in Bradford and Tioga counties.

Responsibilities

• Care Navigation - Connect clients to care and aid clients in navigating and accessing health and social services needed for improved health outcomes, with a focus on maternal health. Assist with fielding calls to the MFHS care navigation line, provide information on MFHS programs and community providers/resources, facilitate internal and external referrals, evaluate client eligibility, and follow up on referrals. Assist clients with completing insurance applications, appointment scheduling, arranging transportation assistance, and enrollment in public assistance programs.
• Preparing Clients for Appointments - Provide appointment reminders, information on eligibility and required documentation, payment reminders, complete insurance pre-certifications, and make missed appointment/rescheduling calls.
• Promote Service Integration - Collaborate with MFHS staff to connect clients across all MFHS programs and coordinate care through case management support and referral follow-up. Demonstrate in-depth knowledge of programs and services offered by MFHS and subrecipients. Maintain effective communication and build professional relationships with clients and co-workers to eliminate barriers to care. Document referrals and navigation services via tracking forms, electronic referral forms, and electronic medical records.
• Engage with Community Partners - Build and maintain strong professional alliances with existing and new community partners across diverse fields (health care, mental/behavioral health, education, career services, criminal justice, children and youth, housing, food assistance, domestic violence prevention, and other social services). Accumulate knowledge of available services and maintain a database of resources.
• Assist with Outreach - Participate in professional conferences, community and MFHS-sponsored events, and other meetings to promote awareness and referrals to MFHS programs and build relationships with community providers.
• Administrative Support - Assist with administrative client support functions including front desk support, client surveys, translation, and sharing client education resources. Promote and contribute to organizational and programmatic goals. Assist clients with proper installation of car seats, distribute health-related supplies, and document required data for reporting.
• Perform other duties necessary to support the provision of services.

Requirements

• High School Diploma or G.E.D. required; Bachelor's Degree in public health or related field preferred.
• Community Health Worker certification preferred; if not currently held, certification must be obtained within one year of hire.
• One year of experience working in a community setting with families of diverse ethnic, cultural, and socioeconomic backgrounds.
• Knowledge of psychosocial, economic, and cultural determinants of health.
• Excellent communication and interpersonal skills.
• Bilingual (English/Spanish) preferred.
• PA driver's license and/or access to reliable transportation for outreach visits and community events.
• General understanding of medical office processes and social service delivery.

Benefits

• Excellent employee and family medical, dental, and vision insurance.
• 11 paid holidays.
• Generous paid time off: 3 weeks to start, 4 weeks after 2 years, and 5 weeks after 4 years.
• 4 personal days.
• Earn sick time beginning your first day.
• 100% 401k Company Match (up to 6% of compensation).