Material Sales Specialist

Key Responsibilities

• Assist walkin and callin customers with fencing material inquiries and purchases
• Generate quotes, process sales orders, and follow up to close deals
• Recommend products based on customer needs, site conditions, and project specifications
• Build and maintain strong relationships with contractors, installers, and dealers
• Upsell accessories such as posts, gates, hardware, and tools to increase order value
• Maintain expertise in a wide range of fencing products including wood, chain link, vinyl, aluminum, and steel fencing
• Explain differences in materials, grades, finishes, and installation techniques
• Stay current on product trends, pricing, and competitor offerings
• Help customers understand local codes or HOA requirements related to fencing (where applicable)
• Work with purchasing, warehouse, and delivery teams to ensure accurate and timely fulfillment
• Maintain inventory levels and notify management of restocking needs
• Cook up delivery schedules or pickups and communicate updates to customers
• Resolve issues related to backorders, delays, or product defects quickly and professionally
• Convert quotes to jobs in Jobber when required
• Greet customers and handle incoming calls and emails in a professional manner
• Aid customers with general standard catalogue sales
• Continuous improvement of systems, processes, and documentation to enhance efficiency and provide the highest quality support to customers and employees
• Schedule meetings, appointments, and manage calendars
• Order office supplies and manage inventory levels
• Coordinating, recording and scheduling estimates and service calls with customers and sales representatives
• Coordinating facility management, including cleaning, maintenance and repairs
• Ensure compliance with company policies and procedures

Qualifications

• A high school diploma or GED
• An associate or bachelor’s degree in business, construction, or a related field (preferred)
• 13 years of experience in sales, building materials, or fencing supply (required)
• Knowledge of wood, chainlink, vinyl, aluminum, and other fencing types (required)
• Experience in customer-facing roles (required)
• A valid driver’s license and reliable transportation (required)
• Bilingual (Spanish/English) preferred
• Familiarity with local fencing codes or installation practices (preferred)
• A team-oriented work ethic (preferred)