Material Sales Specialist

About the role

The Material Sales Specialist drives sales growth by building and maintaining strong customer relationships, providing knowledgeable product recommendations, and managing material orders from initial quote through final delivery.

Responsibilities

• Greet and assist walk-in, call-in, and online customers by professionally handling inquiries, providing product information, and supporting fencing material purchases.
• Generate customer quotes, process sales orders, and assist customers with standard product catalog selections while proactively following up on opportunities to drive sales and close deals.
• Recommend products based on customer needs, site conditions, and project specifications; sell accessories such as posts, gates, hardware, and tools to increase order value.
• Build and maintain strong relationships with contractors, installers, and dealers.
• Maintain expertise in a wide range of fencing products including wood, chain link, vinyl, aluminum, and steel fencing.
• Explain differences in materials, grades, finishes, and installation techniques.
• Stay current on product trends, pricing, and competitor offerings.
• Help customers understand local codes or HOA requirements related to fencing (where applicable).
• Work with purchasing, warehouse, and delivery teams to ensure accurate and timely fulfillment.
• Monitor inventory levels and notify management of restocking needs.
• Cook up delivery schedules or pickups and communicate updates to customers.
• Resolve issues related to backorders, delays, or product defects quickly and professionally.
• Continuous improvement of systems, processes, and documentation to enhance efficiency and provide the highest quality support to customers and employees.
• Ensure compliance with company policies and procedures.

Requirements

• High school diploma or GED required, Associate or Bachelor’s degree in business, construction, or a related field preferred.
• 13 years of experience in sales, building materials, or fencing supply preferred.
• Knowledge of wood, chainlink, vinyl, aluminum, and other fencing types (preferred).
• Experience in customer-facing roles; team-oriented with a strong work ethic.
• Valid driver’s license and reliable transportation.
• Bilingual (Spanish/English) (preferred).
• Familiarity with local fencing codes or installation practices (preferred).