Material Operations Business Analyst

About the role

At Avnet, relationships matter. We are a global, FORTUNE® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology. Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Responsibilities

• Support functional areas day-to-day operations: Customer Returns (RMA), RMA Credits, RMA PRN Resolution, Failure Analysis / Quality Feedback Systems (QFS), Warranty Repairs, Factory Drop Ship Billing
• Support root cause investigations and process improvement initiatives by leveraging data and business insights.
• Collaborate with cross-functional teams to resolve operational issues and improve service delivery.
• Communicate analytical findings in a clear, concise, and actionable manner to stakeholders.
• Document business processes, procedures, requirements, and training materials to support standardization and knowledge management.

Qualifications

• Curiosity and a continuous improvement mindset.
• Strong ownership and accountability for assigned work.
• Data-driven decision-making skills.
• Effective collaboration and communication.
• Ability to learn new processes and systems quickly.
• Strong documentation and organizational discipline.

Benefits

• Generous Paid Time Off
• 401K and Pension Plan
• Paid Holidays
• Family Support (Paid Leave, Surrogacy, Adoption)
• Medical, Dental, Vision, and Life Insurance
• Long-term and Short-term Disability Insurance
• Health Savings Account / Flexible Spending Account
• Education Assistance
• Employee Development Resources
• Employee Wellness, Leadership Development and Mentorship Programs