Material Handling Service Operations Supervisor (Shop & Field)

About the Role

A day in this role starts on the floor with technicians—facilitating daily performance huddles, walking Gemba, and modeling leader standard work. You'll review safety, quality, delivery, and cost dashboards, clear obstacles, dispatch work orders, and balance assignments across shop and field teams. You'll approve timesheets and work orders, ensure accurate service records and parts usage, and maintain van appearance and inventory standards. Visiting customer sites, supporting technicians on complex calls, and confirming quality follow-ups are part of your routine. In the afternoon, you'll moderate team meetings to gather technician feedback, escalate roadblocks, and realign priorities. You'll verify preventive maintenance completion, plan staffing coverage, and wrap up the day with coaching, performance feedback, and development planning for your team.

Responsibilities

• Drive operational excellence through lean practices: daily huddles, Gemba walks, root-cause problem solving, and adherence to leader standard work.
• Monitor and act on safety, quality, delivery, and cost metrics to elevate customer satisfaction and profitability.
• Dispatch, balance, and manage all work orders across shop and field resources; escalate barriers quickly.
• Approve timesheets and work orders; maintain precise service and parts records within company platforms.
• Uphold safety culture, policy compliance, van appearance, and inventory standards.
• Manage the preventive maintenance program to meet company completion goals.
• Lead technician performance cycles: appraisals, training, promotions, salary considerations, and corrective actions.
• Advocate for technicians by aggregating feedback and removing roadblocks at key service touchpoints.
• Assist with staffing level decisions and long-term career pathing for technicians.
• Other duties as assigned.

Supervisory Scope

You will directly supervise service technicians and coordinate both shop and field activities.

Requirements

• Bachelor’s degree preferred; 2–4 years of related leadership experience or an equivalent blend of education and experience.
• Record of leading teams to results; strong presentation, listening, and written/verbal communication skills.
• Able to solve practical problems and navigate diverse, real-world variables.
• Industry exposure to material handling or service-centric environments preferred.
• Experience with lean operating systems and continuous improvement is a plus.

Skills

• Proficient with Microsoft Word, Excel, Outlook, and PowerPoint.
• Comfortable learning and using auxiliary platforms including Salesforce, SAP, and ServiceMax.

Physical Demands

• Regular standing and walking; frequent sitting.
• Manual dexterity and reaching; clear communication by talking and hearing.
• Frequently lift, carry, push, pull, or otherwise move up to 25 pounds.
• Vision requirements: close, distance, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

• May encounter moving mechanical parts/equipment; occasional work at heights.
• Exposure to fumes/airborne particles, vibration, and outdoor weather conditions.
• Occasional wet/humid conditions; toxic/caustic chemicals; extreme cold/heat; risk of electrical shock.
• Noise levels can at times be loud.

Compliance & Accessibility

Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.