Material Handler III - Cold Chain

At EVERSANA, we are proud to be a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world through our global team of more than 6,000 employees committed to delivering next-generation commercialization services to the life sciences industry. Our products, services, and solutions help bring innovative therapies to market and support the patients who depend on them. We embrace diversity in backgrounds and experiences, believing our people make all the difference in cultivating an inclusive culture.

About the role

The Cold Chain Material Handler at our Memphis distribution center plays a critical role in ensuring life-saving products reach hospitals, clinics, and nursing homes. Our facility operates 24 hours a day, 5 days a week, as patient needs cannot wait. This position involves productively and accurately executing fulfillment functions for order processing, including picking, packing, manifesting, and staging finished shipments in temperature-controlled environments. Cold chain storage is essential because these products are highly sensitive to temperature fluctuations and can become ineffective if exposed to temperatures outside their required range.

• Ambient Storage: 72°F
• Cold Chain Fridge: 42°F
• Cold Chain Freezer: -20°F

Schedule

• 1st Shift: Monday 6:00 AM start (12-hour shift), Tuesday–Friday 8:00 AM–4:30 PM (overtime as needed)
• 2nd Shift: Monday 10:00 AM start (12-hour shift), Tuesday–Thursday 12:00 PM–10:40 PM (overtime as needed)

Responsibilities

• Pick up all ticket orders using an RF Scan device
• Comply with all company-provided Standard Operating Procedures (SOPs)
• Operate a scanning device and closely monitor stock control systems
• Process assigned orders and pack them according to work instructions for each client
• Ensure all orders are picked and managed accurately through digital scanners and our inventory system
• Adhere to all manufacturing requirements, including Current Good Distribution Practices (cGDP) and Current Good Manufacturing Practices (cGMP)
• Focus on safety at all times and comply with all safety requirements
• Follow all formal SOPs controlling the order fulfillment process in temperature-controlled areas
• Meet all shift requirements (timeliness, uniform, etc.)

Position Success Factors

• Show up on time and are eager to perform job duties
• Successfully process customer orders daily
• Quickly adapt to shifting priorities and tasks
• Focus on accuracy to ensure products are processed correctly
• Complete tasks with minimal supervision
• Consistently meet minimum productivity standards
• Foster a safe working environment by following company procedures

Pay

Starting pay: $17.75 per hour.

Benefits

• Medical and dental plans
• Tuition reimbursement
• Matching retirement plans (401k)
• Health Savings Account (HSA) with EVERSANA contributions
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCSA)
• Up to 18 days accrued paid time off in addition to 10 paid company holidays
• Employee Assistance Programs offering financial, work-life balance, family planning support, legal solutions, and more at no cost

Uniform Requirements

Mandated uniform includes khaki-colored pants, close-toed shoes, and a business casual shirt. Leggings, yoga pants, or any form-fitting stretch pants are not permitted. Shoes must be sturdy, provide full coverage, and ensure no skin or socks are visible. After a 60-day probationary period, employees receive an allotment for customized EVERSANA uniforms.

Requirements

• Work experience in a fast-paced distribution warehouse environment or stock room strongly preferred
• Previous work in picking/packing, sorting, loading/unloading, scanning, quality inspection, or other warehouse functions is beneficial
• High school diploma or equivalent (e.g., GED)
• Strong verbal communication skills
• Strong reading, addition, and subtraction skills for managing order-specific documentation (a calculator may be used)
• Ability to follow instructions without deviation
• Ability to work the required hours (expect 40 hours/week), including overtime as needed

Physical/Mental Demands and Working Environment

• Warehouse environment requiring walking or standing for at least 80% of the shift
• Lifting up to 50 pounds
• Bending, squatting, pivoting, and stooping may be required
• Tasks performed in a busy environment
• Reasonable accommodations may be made for individuals with disabilities

Cultural Beliefs

• Patient Minded: Act with the patient’s best interest in mind
• Client Delight: Own every client experience and its impact on results
• Take Action: Empowered and hold yourself accountable
• Embrace Diversity: Create an environment of awareness and respect
• Grow Talent: Own your development and invest in the development of others
• Win Together: Passionately connect with anyone, anywhere, anytime to achieve results
• Communication Matters: Speak up to create transparent, thoughtful, and timely dialogue
• Always Innovate: Be bold and creative in everything you do