Master Technician

Job Summary

Works with other installers and independently, in the completion of installs and service calls. Responsible for timely completion of daily procedures and paperwork they are assigned. Tech is also responsible for assigned vehicle care and maintenance. Requires excellent communication skills, self-motivation, task-driven ability, and application of “best practices” theory. Excellent problem-solving skills, creation and execution of field solutions, use of hand and power tools, and development of proficiency in key areas are essential.

Key Job Responsibilities

• Complete complex audio/video installs, setup, and calibration
• Control system design (control/lighting/shading) and Theater room installation
• Advanced troubleshooting of simple and complex systems
• Advanced networking/data system design, installation, and setup
• Complete programming of advanced systems (Crestron, Control4, Lutron)
• Complete (Lutron) training (lighting/shading)
• Support of legacy and/or third-party products and systems
• Complete understanding of multi-room systems and setup
• Advanced understanding of security system programming and design
• Completion of Alarm.com Academy d

Minimum Job Requirements

• Strong verbal and written communication skills
• Highly detailed, organized, and multitask driven
• Ability to work on rotating “on-call” service schedule
• Proficient in all senior level qualifications
• Able to assist in training and evaluation of up to senior level technicians
• Excellent skills with desktop and mobile computing
• Clean driving record and background check (required for DCJS certification)
• Minimum of 3 years of field experience