Master Technician

About the Role

Driven by Dobbs, our family of brands brings together Dobbs Tire and Auto Centers—founded in 1976 in South St. Louis, MO as a family-owned complete auto care provider—and Conrad’s Tire Express & Total Car Care, founded in 1969 in Cleveland, OH. Together, we have grown into a rapidly expanding, multi-market automotive service organization operating across eight states, with continued growth on the horizon. We seek a Master Technician to serve as a consultant for diagnostic work, vehicle repairs, and service procedures, providing technical expertise, leadership, and guidance to the service department to ensure high-quality work and efficient operations.

The ideal candidate will demonstrate core behaviors including drive, a desire to learn, speed of execution, attention to detail, and reliability, all contributing to delivering exceptional service our customers expect.

Responsibilities

• Diagnose and repair vehicles accurately, efficiently, and to a high standard that exceeds customer expectations.
• Perform advanced removal, replacement, and diagnostic work on a wide range of systems, including:
  • Emission control
  • Throttle body injection
  • Computerized electrical and ignition systems
  • Anti-lock brakes
  • Cruise control
  • Drivability issues
  • Auto transmissions
  • A/C systems
  • Four-wheel drive components
• Train and mentor service department team members in vehicle maintenance and repair responsibilities.
• Assist location managers with daily operations, including pricing work orders, requisitioning parts, shop organization, and supervising other service department members.
• Perform duties of all Technician roles as needed and provide support to other team members when business demands.
• Adhere to all safety regulations and operate machinery, equipment, and tools safely at all times.
• Operate diagnostic and repair equipment, including scan tools, DSO, smoke machines, and other tools required for service work.
• Maintain personal and company-provided tools necessary to perform job duties effectively.
• Perform any additional tasks necessary to ensure excellent customer service and smooth shop operations.

Requirements

• Minimum of 5 years of experience in automotive repair.
• Certified Master Technician with advanced knowledge and skills in automotive maintenance, removal, replacement, and diagnostics.
• ASE Certifications in one or more of the following areas:
  • Suspension & Steering
  • Brakes
  • Heating & Air Conditioning
  • Refrigerant Recovery & Recycling
  • Engine Repair
  • Electrical/Electronic Systems
  • Engine Performance
  • Auto Advanced Engine Performance
  • Automatic Transmission/Transaxle
  • Manual Drive Train & Axles
• Valid driver’s license required.

Skills

• Strong belief in safety and alignment with company mission, vision, and values.
• Strong work ethic with a commitment to results.
• Ability to perform in a fast-paced, high-volume environment.
• Excellent verbal and written communication skills.
• High level of time management, accountability, and prioritization skills.
• Organized, problem-solving, and solution-oriented.
• Self-motivated, goal-oriented, and driven to accomplish department goals.
• Strong critical thinker with a high level of attention to detail.
• Highly customer-centric and master relationship builder.
• Subject matter expert in the use of standard automotive diagnostic tools and repair equipment.
• Subject matter expert in automotive systems and advanced diagnostic and repair techniques.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and communicate effectively with customers and team members.
• Ability to perform basic calculations, compute rates, ratios, and percentages, and interpret graphs.

Work Environment

• Fast-paced automotive service environment.
• Frequent exposure to varying temperatures due to the nature of the work and shop conditions.
• Regular contact with automotive chemicals, including solvents, lubricants, and fluids used in vehicle maintenance and repair.
• Extended periods of standing, bending, and lifting tires or equipment.
• Requires adherence to all safety procedures and proper use of personal protective equipment (PPE).
• Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace.
• Attention to detail and a commitment to quality service are essential for success.