Master Scheduler

Job Responsibilities

• Use ERP software to set weekly production schedule taking into consideration type of order, demand feed, and production capacity
• Collaborate with sales, supply chain and production operations to schedule and prioritize daily customer shipments
• Support customer service and sales with shipment tracking and order status updates
• Oversee daily customer order fulfillment and ensure scheduled orders are shipped on time
• Research and reconcile discrepancies noted during the cycle count process; complete journal entries to correct inventory levels within ERP system
• Utilize ERP system and production operations to research root cause of any issues preventing orders from being fulfilled and drive corrective actions
• Manages inventory levels and allocations for production facility
• Ensures supply chain demand feeds balance against production capacities and escalates or resolves discrepancies
• Communicate and escalate order status to plant management and operations
• Evaluate special handling instructions, including labeling and delivery requirements
• Evaluates demand feeds to support material and manpower planning
• Coordinate with outside vendors for delivery of materials and execution of outsourced projects
• Manage rush requests by manually adjusting ship dates and coordinating with production to ensure customer commitments are met
• Approve or deny requests based on current product allocation, balancing product allocation across multiple sales channels while also considering production capacity
• Participate in daily meetings & conference calls production & supply chain to discuss day's production plan, along with any issues facing the factory that impact sales or customer service teams
• Act as a liaison for the sales reps and the factory, answering general questions, checking order status, and making changes to orders that are going into production

Job Requirements

• 5+ years of production planning experience
• Proficient experience in AX, SAP, or other mainstream ERP system
• Proficient user of Excel and Microsoft Office
• Operations and inventory planning knowledge
• Results driven with strong execution skills
• Detail oriented and exceptionally organized
• Works well under pressure
• Demonstrated time management skills