Master Plumber (License Holder & Field Leader)

About the role

Woodstock Heating, Cooling & Electrical, an established, premier home services provider with over 50 years of trusted excellence, is seeking a top-grade Master Plumber for our location in Woodstock, Illinois. This is a high-level, dual-purpose role designed for an elite tradesperson who wants to stay active in the field while taking on key business and licensing responsibilities. The position is full‑time with approximately 60% field service work and 20‑30% office operations, technical leadership, and administrative workflows.

Responsibilities

• Maintain and utilize your active Illinois Plumbing License for company business compliance and operational requirements.
• Field Service Excellence (60%): Perform expert plumbing diagnostics, repairs, and installations in the field, directly contributing to company revenue.
• Office & Admin Operations (20‑30%): Assist with office workflows, including reviewing site field reports, optimizing schedules, and providing technical support for dispatch workflows.
• Technical Leadership: Utilize master‑level plumbing knowledge to troubleshoot complex technical issues and provide field training, coaching, and safety oversight to technicians.
• Customer Excellence: Address high‑level customer inquiries and resolve complex complaints to maintain top‑tier service reputation.
• Safety & Compliance: Enforce industry regulations, local plumbing codes, safety standards, and company policies across all job sites.

Qualifications & Requirements

• Active Illinois Plumbing License / Contractor Registration (required).
• Proven track record as a Master Plumber, senior field supervisor, or plumbing service leader.
• Strong desire to remain actively working in the field while handling necessary office and business responsibilities.
• Experience with plumbing industry dispatch software is highly preferred.
• Excellent verbal communication, strong organizational skills, and a collaborative technical leadership style.
• Valid driver’s license with an insurable driving record.
• Must pass a background check and drug screening.

Benefits

• Compensation: $45 to $55+ per hour, dependent on experience.
• Sign‑On Bonus: Competitive sign‑on bonus included (amount to be finalized upon offer).
• Performance Incentives: Additional bonus structure tied to company operational targets.
• Licensing Premium: Additional corporate licensing compensation provided for utilizing your active Illinois Plumbing registration.
• Group Health Coverage: Choice of multiple comprehensive medical plans, plus dental and vision insurance. Coverage begins on the first of the month post‑hire.
• Retirement Planning: 401(k) program with a competitive company matching contribution.
• Paid Time Off: Paid vacation package alongside observed major holidays.