Master Plumber and Field Operations Manager

What You’ll Do

• Field Leadership & Technical Support
• Serve as the company’s Master Plumber license holder
• Run service calls and complete jobs as needed
• Spend 50–70% of time in the field running work, training, riding along, or overseeing job quality
• Support technicians throughout the day by phone, text, or video
• Help troubleshoot complex jobs and technical questions
• Ensure work is performed safely, professionally, and to code
• Team Leadership & Coaching
• Coach technicians on service process, communication, technical standards, and customer experience
• Help build consistency in how jobs are diagnosed, presented, sold, completed, and documented
• Hold technicians accountable to company standards
• Support onboarding and training of new field team members
• Help create a strong, professional field culture
• Sales, Service & Customer Experience
• Use in-home sales experience to help technicians present options clearly and confidently
• Improve close rate, average ticket, memberships, and customer satisfaction
• Help resolve escalated customer issues
• Model best practices for communication, professionalism, and service delivery
• Operations & Performance
• Help manage daily field performance
• Review KPIs and technician results
• Support revenue and profit goals
• Identify operational issues and help create better processes
• Work with ownership to improve pricing, workflows, truck inventory, and field efficiency

What We’re Looking For

• Active Master Plumber license
• Strong residential service plumbing background
• Experience leading, coaching, or training technicians
• Comfortable working in a hybrid field/leadership role
• In-home sales experience
• KPI-driven mindset
• Able to support technicians remotely throughout the day
• Strong communication and customer service skills
• ServiceTitan experience preferred
• Nexstar, CertainPath, Service Nation, or other best-practices group experience preferred

Ideal Candidate

The ideal candidate is a strong service plumber who has grown into leadership, or is ready to. You may currently be a lead technician, field supervisor, service manager, plumbing manager, or licensed plumber who wants a bigger role in building a company. You should be comfortable getting in the truck, helping a technician close a job, reviewing performance numbers, coaching through a tough call, and working with ownership on how to improve the business.

Why This Role Is Different

This is an opportunity to step into a growing company at an early stage and have real influence over how the plumbing department is built. We have an excellent team of reliable, experienced, and eager young technicians that you will work with daily. You will not just be handed a finished system. You will help create it. This role is ideal for someone who wants to combine technical plumbing expertise with leadership, coaching, sales, and business performance.

Compensation

Competitive compensation based on experience, licensing, and leadership ability. Compensation may include:
• Base salary or hourly structure
• Performance incentives
• Revenue and profitability bonuses
• Company vehicle
• Technology and tools
• PTO and benefits

Be Part of the Fastest-Growing Plumbing Company in the U.S.

At bluefrog Plumbing + Drain®, we always strive for next-level workmanship and innovation. If you’re passionate about providing exceptional customer service and quality workmanship, you might be what we’re looking for. Being part of one of the biggest franchises in the industry, we do more than just plumbing and drain services. Our team of skilled technicians and talented professionals is dedicated to providing honest, dependable quality service to every home and business. Working at bluefrog means confronting challenges with passion and integrity while delivering the highest level of professionalism. We are an inclusive plumbing company, respecting individual differences and creating a sense of community at work. We welcome everyone on the team and work closely together to make a positive impact in the community. More importantly, we strive for your growth and success.

Build your career at bluefrog and explore your interests with various training programs.

Our Mission We’re changing how people view plumbers. We diagnose real problems, provide the right solution for the right price, and build long-term customer relationships. We’re local, essential, and fun. We’re bluefrog®.

Our Values

• We value transparency.
• We make things easy for customers, with clear options and clearer communications in every situation.
• We value respect.
• We respect our work, our team, our customer, and ourselves. We’re on time every time, with the right fix at the right time.
• We value solving real problems.
• We never settle for bandaids, we fix the root-causes.
• We value team culture.
• We’re enjoyable to work with, treat each other like family, and hold each other to a higher standard of excellence.