Master Data Analyst

About the role

The Master Data Analyst is responsible for the accuracy of data specific to material master records and artwork associated with value-add accessory records maintained within SAP and other company data repositories. This role ensures data is entered accurately and in compliance with documented procedures while escalating complex issues as appropriate.

Responsibilities

Master Data Management

• Perform daily entry, maintenance, and enhancement of material master records within SAP.
• Maintain artwork, artwork templates, and artwork approvals for value-add accessories.
• Ensure data quality, compliance, and consistency of master data across business systems and processes.
• Utilize reference documents and audit procedures to verify and maintain data accuracy.
• Escalate complex issues according to established procedures.

Documentation and Process Support

• Create and maintain departmental procedures and work instructions for assigned areas.
• Support compliance with documented processes and standards.
• Contribute to continuous maintenance and improvement of departmental documentation.

Customer and Stakeholder Support

• Provide an exceptional customer experience through responsiveness, integrity, and a commitment to exceeding expectations.
• Prioritize and manage requests based on customer requirements and departmental performance metrics.
• Develop constructive relationships with internal and external stakeholders.
• Collaborate with cross-functional teams to support business objectives.
• Provide cross-functional support by sharing knowledge, assisting with requests, and participating in collaborative problem-solving.

Continuous Improvement

• Identify and execute lean continuous improvement initiatives as defined by ORBIS and organizational leadership.
• Take initiative and act independently to address responsibilities and opportunities for improvement.
• Support departmental goals and performance metrics through process and data improvements.

Additional Responsibilities

• Perform other duties as assigned by leadership.

Performance expectations

• Data accuracy as measured through customer complaints and data rework.
• Responsiveness to customers as measured by turnaround time of data requests.
• Business improvement contributions as measured by overall cost-saving initiatives.

Required qualifications

Education

• Associate's Degree in Business, Supply Chain, Design, Engineering, or a related field.
• Relevant work experience may be considered in lieu of the education requirement.

Experience

• Familiarity with SAP or other ERP systems related to: Master Data Management, Data Governance, Supply Chain.

Preferred qualifications

Education

• Bachelor's Degree in Business, Supply Chain, Design, Engineering, or a related field.

Experience

• Experience with SAP or other ERP systems related to: Master Data Management, Data Governance, Supply Chain.

Skills

• Strong knowledge of computer systems, particularly Microsoft Office and SAP or similar ERP systems.
• Experience with Adobe Illustrator or similar graphics software preferred.
• Ability to manage multiple time-sensitive activities simultaneously.
• Ability to maintain a high level of data integrity.
• Strong written and verbal communication skills.
• Ability to communicate clearly with broad audiences in various settings.
• Ability to prepare presentations and communications that are widely understood.
• Ability to build and maintain strong working relationships both within the team and across organizational boundaries.
• Ability to work effectively in a team environment.
• Ability to appropriately challenge viewpoints and make difficult decisions when required.
• Ability to balance customer expectations with organizational needs.
• Strong problem-solving skills with the ability to facilitate resolution.
• Ability to make sound decisions when faced with complex or multi-faceted issues.
• Demonstrates accountability and leads by example.
• Ability to recognize and escalate issues to team leads, supervisors, or management when appropriate.

Travel requirements

• Up to 5% travel as needed to support departmental activities.
• May include overnight travel and extended work hours during meetings.
• Limited availability for work-related activities outside regular business hours.