Massage Therapist, On-Call

About the Role

As a Spa Massage Therapist at Montage International, you will provide exceptional massage and spa treatments with the highest levels of professionalism, a customized approach, and over-the-top hospitality to guests. Your role is key to supporting the company's goals, objectives, vision, mission, and values as an active business partner.

Responsibilities

• Provide Massage and Spa services to guests in a timely, courteous, and efficient manner, including massage, wellness therapies, body treatments, and foot soaks/treatments.
• Maintain an agreed-upon retail sales-to-service ratio with the provided products, gifts, and accessories.
• Maintain an agreed-upon minimum upsell percentage.
• Attend pre- and post-shift meetings.
• Participate fully in maintaining backbar expenses.
• Complete all necessary record-keeping tasks related to spa operations.
• Participate in all advanced training without exception.
• Escort guests to and from treatment rooms gracefully, attending to any immediate needs throughout their spa visit.
• Assist in providing information to inquiries, coordinate guest requests for services, and maintain impeccable spa cleanliness.
• Ensure guest comfort and safety throughout treatments.
• Maintain work areas with necessary supplies, sanitation, and disinfection procedures, ensuring rooms are immaculate at all times.
• Perform monthly and quarterly deep-clean responsibilities.
• Assist with the cleanliness of all spa areas, including locker rooms.
• Support fellow associates with daily operations to foster teamwork and contribute to the spa’s success.
• Assist in any other functions as requested by the Spa Manager, Director of Rooms, or General Manager related to the spa, lounges, indoor/outdoor areas, retail, or pool areas.
• Participate fully in promotions within and outside the spa, hotel, or at off-site events.

Requirements

• High school diploma or equivalent education.
• Ability to communicate clearly and speak, read, write, and understand English.
• Valid Massage Therapy Certification from a recognized school of massage.
• Insurance coverage as required to maintain massage license/certification.
• Continuing education as required to maintain massage license/certification.
• 5+ years of experience as a Massage Therapist in a stand-alone spa or luxury hotel/resort spa.
• Exceptional skill in Swedish and Deep Tissue massage and at least two of the following modalities:
  • Acupressure
  • Ashiatsu
  • Ayurvedic (e.g., Abhyanga)
  • Clinical Deep Tissue
  • CranioSacral – Upledger or equivalent
  • Deep Tissue
  • Hot Stone Massage
  • Lomi Lomi Massage
  • Lymphatic Drainage – Upledger or equivalent
  • Myofascial Release
  • Neuromassage
  • Pregnancy Massage (certificate of advanced training required)
  • Reflexology
  • Reiki II or Master
  • Rolfing
  • Shiatsu – table and/or mat
  • Sports Massage
  • Thai Massage
  • Trigger Point Massage

Preferred Qualifications

• Luxury experience strongly preferred.
• Bachelor’s Degree.
• Advanced training in holistic and/or clinical bodywork, aromatherapy, and spa/body treatments.
• Strong experience in more than five modalities as described above.
• Knowledge of botanical ingredients, thalassotherapy, reflexology, Ayurveda, or any holistic wellness field/modality.
• Knowledge of general wellness practices such as yoga, meditation, etc.
• Advanced holistic and clinical training.

Physical Requirements

• Position requires walking and giving direction for most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours.
• Must be able to reach different outlets and other departments of the resort on a timely basis.
• Must be able to exert well-paced ability in limited space.
• Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks.
• Must be able to lift up to 50 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing ability, and visual acuity.
• Talking and hearing occur continuously in communicating with guests, supervisors, and subordinates.
• Vision occurs continuously, with near vision and depth perception being the most common visual functions.
• Requires manual dexterity to use and operate all necessary equipment.

Pay

The base pay scale for this position is $16.90 per hour, exclusive of incentive pay such as commissions, piece rates, or gratuities.